23 August 2013

PRODUCT RECALL FOR HIGH PRESSURE RUBBER HOSES

A limited batch of the high pressure rubber hoses used with Suunto air integrated dive computers, dive computer combos and analog combos has unfortunately been identified to have defective hose material which may impact the durability of the hose. 

This defect may cause the high pressure rubber hose to leak or rupture leading to loss of breathing gas at higher than anticipated rate which may result in severe injury or death.

Diver safety is of highest importance to Suunto. Suunto announces a limited quantity safety recall of high pressure rubber hoses as identified below.

Identification of the affected high pressure rubber hoses:

  • Black rubber outer covering on hose
  • Marked with text 5000 PSIG PRESSURE TESTED – MADE IN USA
  • Hose diameter approximately 12,5 mm (1/2 inch) and length approximately 84 cm (33 inch)
  • Manufacturing batch code 1812 printed

Product recall for high pressure rubber hoses 1812

This recall applies only to the specific 1812 batch of the high pressure rubber
hoses. Other high pressure rubber hoses are not impacted and need not to be replaced.

The following products using this high pressure rubber hose may be affected: Cobra, Cobra 3, SM-36 pressure gauge and gauge combos, as well as Vyper and Zoop when purchased as combo products. A complete list of product codes can be found at the end of this document, and at http://www.suunto.com/recall.

To date, there have been no known injuries related to this issue. It is mandatory that all affected products are returned for a hose change.

Suunto apologizes for the inconvenience, and instructs all customers who have purchased a product using the above-mentioned high pressure rubber hose between 11/2012 – 07/2013 to investigate their product immediately. If the high-pressure rubber hose in your product has the identification details listed above, diving is prohibited. Return the product immediately to your nearest Suunto Dive authorized dealer for a hose change free of charge.

More information on the recall can be found on http://www.suunto.com/recall

Return instructions for affected products (hoses with production lot code “1812”)

1. Bring your product to the nearest Suunto authorized dealer or Suunto Authorized Service Center for a hose change.

2. In the US and EU you can also use the Suunto Online Service Request www.suunto.com/servicerequest to get your product picked up and delivered for the hose change.

For further information, customers can contact Suunto at:
Suunto Support by email: support@suunto.com  
Suunto Support by phone:
Support in English available 24/7:
Australia +61 1800 240 498 (toll free)
New Zealand +64 988 75 223
United Kingdom +44 20 360 805 34
USA +1 855 258 0900 (toll free)

Support available from 9 am to 5 pm local time:
Austria +43 72 088 3104
Canada +1 800 267 7506 (toll free) - press 3 and then 1 for technical support (in English and French)
Finland +358 94 245 0127
France +33 48 168 0926
Germany +49 893 803 8778
Italy +39 029 475 1965
Japan +81 34 520 9417
Netherlands +31 10 713 7269 (in English)
Russia +7 499 918 7148
Spain +34 911 143 175
Sweden +46 85 250 0730
Switzerland +41 44 580 9988

For media enquiries only, contact:
Tarquin Cooper (zooom productions)
Felderstrasse 12, 5330 Fuschl am See, Austria
tarquin.cooper@zooom.at, Phone: +43 6226 8848-25, cell: +43 664 5449241

Product codes for potentially affected Suunto products

SS005100200 SM-36/300 W/ HOSE W/ SLEEVE BULK
SS005100300 SM-36/4000 W/HOSE W/ SLEEVE BULK
SS005101200 SM-36/300 W/ HOSE W/O SLEEVE BULK
SS005108200 SM-36/300 W/ HOSE W/ SLEEVE
SS005108300 SM-36/4000 W/ HOSE W/ SLEEVE
SS005240200 CB-ONE/300 COMBO
SS005240300 CB-ONE/4000 COMBO
SS005249210 CB-2 IN LINE/300/45 COMBO
SS005249220 CB-2 IN LINE/300/70 COMBO
SS005249330 CB-2 IN LINE/4000/150 COMBO
SS005249340 CB-2 IN LINE/4000/230 COMBO
SS005267200 CB-2 IN LINE/300/VYPER COMBO
SS005267300 CB-2 IN LINE/4000/VYPER COMBO
SS005402000 COBRA
SS015974000 CB-2 IN LINE/300/ZOOP YELLOW COMBO
SS015975000 CB-2 IN LINE/4000/ZOOP YELLOW COMBO
SS016427000 CB-2 IN LINE/300/ZOOP ORANGE COMBO
SS016428000 CB-2 IN LINE/4000/ZOOP ORANGE COMBO
SS018403000 COBRA W/ QR AND USB
SS018536000 COBRA3 BLACK W/ QR AND USB
SS018537000 COBRA3 BLACK
SS018661000 CB-TWO/4000/7 COMBO NH
SS018662000 CB-TWO/4000/7 COMBO SH
SS018663000 CB-TWO/300/7 COMBO NH
SS018664000 CB-TWO/300/7 COMBO SH
SS018665000 CB-3 IN LINE/4000/230/7 COMBO NH
SS018666000 CB-3 IN LINE/4000/230/7 COMBO SH
SS018667000 CB-3 IN LINE/4000/150/7 COMBO NH
SS018668000 CB-3 IN LINE/4000/150/7 COMBO SH
SS018669000 CB-3 IN LINE/300/70/7 COMBO NH
SS018670000 CB-3 IN LINE/300/70/7 COMBO SH
SS018671000 CB-3 IN LINE/300/45/7 COMBO NH
SS018672000 CB-3 IN LINE/300/45/7 COMBO SH
SS018681000 CB-DBL IN LINE/300/70/7 COMBO NH
SS018682000 CB-DBL IN LINE/4000/230/7 COMBO NH
SS018683000 CB-DBL 300/7 COMBO NH
SS018684000 CB-DBL 4000/7 COMBO NH
SS018685000 CB-COBRA/7 NH
SS018686000 CB-COBRA/Q/USB/7 NH
SS019541000 CB-2 IN LINE/300/VYPER COMBO W/ USB
SS019542000 CB-2 IN LINE/4000/VYPER COMBO W/ USB
SS019545000 CB-2 IN LINE/300/ZOOP BLACK COMBO
SS019546000 CB-2 IN LINE/4000/ZOOP BLACK COMBO
SS0K5165000 HP HOSE 33inch


About Suunto

Suunto was born in 1936, when Finnish orienteer and engineer Tuomas Vohlonen invented the mass production method for the liquid-filled compass. Since then, Suunto has been at the forefront of design and innovation for sports watches, dive computers and sports instruments used by adventurers all over the globe. From the highest mountains to the deepest oceans, Suunto physically and mentally equips outdoor adventurers to conquer new territory.

Suunto's headquarters and manufacturing plant is in Vantaa, Finland. Employing more than 400 people worldwide, Suunto products are sold in over 100 countries. The company is a subsidiary of Amer Sports Corporation along with its sister brands Salomon, Arc'teryx, Atomic, Wilson, Precor, and Mavic.

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