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Core Yellow Rubber Strap: Product support

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Support available from 9 am to 5 pm local time on business days:

If your country isn’t listed, calls are charged at your operator’s international rate. Your call may be monitored or recorded for quality control and training purposes.

SUUNTO INTERNATIONAL LIMITED WARRANTY

Suunto warrants that during the Warranty Period Suunto or a Suunto Authorized Service Center (hereinafter Service Center) will, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing, or c) refunding, subject to the terms and conditions of this International Limited Warranty. This International Limited Warranty is valid and enforceable regardless of the country of purchase. The International Limited Warranty does not affect your legal rights, granted under mandatory national law applicable to the sale of consumer goods.

Warranty Period

The International Limited Warranty Period starts at the date of original retail purchase.
The Warranty Period is two (2) years for Products and Dive transmitters unless otherwise specified.
The Warranty Period is one (1) year for accessories including but not limited to wireless sensors, chargers, cables, rechargeable batteries, straps, bracelets and hoses.
For all Suunto Spartan watches purchased in 2016 the Warranty Period has been extended to three (3) years.

Exclusions and Limitations

This International Limited Warranty does not cover:

  1. a) normal wear and tear such as scratches, abrasions, or alteration of the color and/or material of non-metallic straps, b) defects caused by rough handling, or c) defects or damage resulting from use contrary to intended or recommended use, improper care, negligence, and accidents such as dropping or crushing;
  2. printed materials and packaging;
  3. defects or alleged defects caused by use with any product, accessory, software and/or service not manufactured or supplied by Suunto;
  4. non-rechargeable batteries.

Suunto does not warrant that the operation of the Product or accessory will be uninterrupted or error free, or that the Product or accessory will work with any hardware or software provided by a third party.

This International Limited Warranty is not enforceable if the Product or accessory:

  1. has been opened beyond intended use;
  2. has been repaired using unauthorized spare parts; modified or repaired by unauthorized Service Center;
  3. serial number has been removed, altered or made illegible in any way, as determined at the sole discretion of Suunto; or
  4. has been exposed to chemicals including but not limited to sunscreen and mosquito repellents.


Access to Suunto warranty service


You must provide proof of purchase to access Suunto warranty service. You must also register your product online at www.suunto.com/mysuunto to receive international warranty services globally. For instructions how to obtain warranty service, visit www.suunto.com/warranty, contact your local authorized Suunto retailer, or call Suunto Contact Center.

Limitation of Liability

To the maximum extent permitted by applicable mandatory laws, this International Limited Warranty is your sole and exclusive remedy and is in lieu of all other warranties, expressed or implied. Suunto shall not be liable for special, incidental, punitive or consequential damages, including but not limited to loss of anticipated benefits, loss of data, loss of use, cost of capital, cost of any substitute equipment or facilities, claims of third parties, damage to property resulting from the purchase or use of the item or arising from breach of the warranty, breach of contract, negligence, strict tort, or any legal or equitable theory, even if Suunto knew of the likelihood of such damages. Suunto shall not be liable for delay in rendering warranty service.

SUUNTO INTERNATIONAL LIMITED WARRANTY

Suunto warrants that during the Warranty Period, as defined below, Suunto or Suunto Authorized Service Center will, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing with similar product, or c) refunding, subject to the terms and conditions of this International Limited Warranty. This International Limited Warranty does not cover a) wear and tear, b) rough handling, c) modifications, d) exposure to chemicals, or e) misuse. Unless otherwise provided in applicable mandatory legislation, a) this International Limited Warranty is valid and enforceable regardless of the country of purchase, and b) to access the International Limited Warranty service, registration to www.suunto.com/mysuunto and proof of purchase is required. This International Limited Warranty does not affect your legal rights, granted under applicable mandatory legislation on the sale of consumer goods.

Warranty Period

International Limited Lifetime Warranty:
Applicable to Suunto A, M, MC, MB and Clipper compasses.
The International Warranty Period is limited until such reasonable time as the product is no longer reasonably usable due to wear and tear.

International Limited 2-year Warranty:
Applicable to Suunto AIM, Arrow, Orca-Pioneer and KB compasses.
The International Limited Warranty period is two (2) years from the date of original retail purchase.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE MANDATORY LAWS, THIS INTERNATIONAL LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. SUUNTO SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES. SUUNTO SHALL NOT BE LIABLE FOR DELAY IN RENDERING WARRANTY SERVICE.

Get your Suunto product repaired with our online service request. Expand the online service request tab below to check the service availability in your country.

If your country is not covered, or if you have a compass or precision instrument, you can find your nearest service center using the Suunto dealer locator – simply select service center and the product category.

Our online service request is available for the countries listed below. If your country is not covered, or if you have a compass or precision instrument, you can find your nearest service center using the Suunto dealer locator – simply select service center and the product category.

IMPORTANT:
Repair is completed within approximately seven business days. If the product is not under warranty, we’ll send you a cost estimate before starting repair. If you decline our cost estimate, we will send the Product back to you and charge you a fixed sum for the analysis and freight that may vary according your country.

Instructions for completing the online service request:

  • 1. You need a valid email address, your product serial number and access to a printer.
  • 2. Choose your country from the list.
  • 3. Fill in the required information. Shipping documents are automatically created for you to print. Keep them with the product you’re sending to us.
  • 4. When you receive confirmation, call the courier at the number provided and your product will be picked up.
  • 5. Do not send user guides, instruction manuals or sales packages with your product. We’re not able to return them.
  • 6. If the solution is not covered by the warranty, we’ll send you payment details by email. Payments are made securely via PayPal.
  • 7. As soon as the product is repaired, it will be returned to the address you specified when you completed the service request.

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Suunto has a wide network of authorized service centers in different countries to help you with all your repair and maintenance needs. You can find your nearest service center using the Suunto dealer locator – simply select service center and the product category.

You can also contact Suunto customer support to find the best way to service your product.