Spartan connectivity solutions

Thanks to early feedback from our customers, we have identified bugs causing connectivity issues in certain Suunto Spartan use cases. We sincerely apologize for the issues, and fixing them is a top priority for us. Solutions for known issues are outlined below.

Suunto Spartan first time start up on Windows 8 without administrator rights

First time start up with Suunto Spartan can't currently be done on Windows 8 unless the user has administrator rights to their computer. We expect to have a solution in the coming weeks.

If you are able to run SuuntoLink as administrator on first time start up, follow the steps below:

1. Close SuuntoLink by clicking the X button on the top left corner of the app
2. Right-click the Suuntolink shortcut on your desktop or Start menu
3. Choose "Run as administrator" and connect Suunto Spartan with USB cable
4. Windows asks "Do you want the following program…", select "Yes"
5. A new dialogue opens, asking "Would you like to install this device software?" Select "Install"
6. SuuntoLink installs drivers and starts
7. SuuntoLink recognizes your watch

If the issue persists, you can get your watch set up without additional cost by sending it to us through our Online Service Request / by contacting our support. This will take approximately seven business days. For a faster solution, we recommend acquiring administrator rights to your computer or using another computer, if possible.

For further information, please contact us at www.suunto.com/support

Suunto Spartan software versions older than 1.1.24 and Mac OS

Some Mac computers may not recognize Suunto Spartan watches with software versions older than 1.1.24.

The following steps may solve the issue:

1. Try other USB ports and make sure to not use a USB hub
2. Make sure you are using the latest version of SuuntoLink (SuuntoLink proposes updates automatically)
3. Re-start your computer and reset Spartan by pressing the top button for 12 seconds and try again

If the issue persists, you can get your watch set up without additional cost by sending it to us through our Online Service Request / by contacting our support. This will take approximately seven business days. For a faster solution, we recommend using a Windows computer to update your watch software to the latest version, if possible. This issue has been solved in watch software versions starting from 1.1.24.

For further information, please contact us at www.suunto.com/support