Version 2011; posted and effective as of September 2011.
These Sales Terms are applicable to the Suunto Webshop (“Online Shop”) at the www.suunto.com/gb and www.suunto.co.uk and to orders and sale transactions for Products available at the Online Shop (“Product”).
The Online Shop is owned by and operated by Amer Sports Europe Services Gmbh which is an affiliated company of Suunto Oy (together "Suunto", "we" or "us" as the context may require). Amer Sports Europe Services Gmbh is the seller of the Products.
With regard to your purchases in the Online Shop we will communicate electronically by sending email or posting electronically. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.
Please note that these Sales Terms do not affect your STATUTORY RIGHTS, which cannot be waived or limited by contract.
1. About These Sales Terms
These Sales Terms only apply to purchases made in this Online Shop. Other Suunto web sites on the internet may have different terms and conditions. From time to time Suunto may change or alter these Sales Terms which will be applicable to orders placed on or after the effective date stated by Suunto.
Information contained in Suunto's advertising, brochures or other written materials, on Suunto web sites or given to you, is for information only and not an offer by Suunto to supply any Products.
BY PLACING AN ORDER FOR PRODUCTS YOU AGREE TO BE BOUND BY AND ACCEPT THESE SALES TERMS
2. Placing an Order
Please note that we only deliver the Products within the countries of England, Wales, Scotland and Northern Ireland.
To be able to buy Products you have to:
- provide your name and address, phone number, email address, payment details and other required information;
- be at least 18 years of age;
- provide a delivery address in England, Wales, Scotland or Northern Ireland (Note that Suunto is unable to deliver to certain addresses, including but not limited to, P.O. Box addresses, overseas army addresses, hotels, hostels or prisons.); and
- be the owner or authorised holder of a valid debit/credit card. You may place an order by clicking on the "Add to cart" button and proceeding to the checkout page.
When you create a Suunto account you will also create a personal user identification (your username) and password. Keep your password protected at all times and do not disclose it to anyone else as you are personally responsible for each purchase made using your user identification and password.
3. Order Processing and Contract Formation
You agree that your order is an offer to buy the Products listed in your order under these Sales Terms. All orders must be accepted by Suunto. We may choose not to accept abnormal orders and orders which Suunto suspects are not placed in good faith.
After having received your order, we will send you an acknowledgement email ("Your Suunto Order") with your order number and details of the items you have ordered.
Acceptance of your order and the formation of the contract of sale between Suunto and you will not take place unless and until you have received Your Suunto Order confirmation email.
You have the option to cancel your order at any stage by contacting Suunto customer service before we have sent Your Suunto Order confirmation email.
4. Prices, Shipping and Handling, Charges and Taxes
The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order receipt and order confirmation emails. Suunto may change prices at any time without notice. Price increases will only apply to orders placed after such changes.
Prices for the Products include VAT or other applicable taxes but do not include charges for shipping and handling.
Separate charges for shipping, handling and their related VAT or other taxes will be shown on Your Suunto Order email.
5. Product Availability and Delivery, Circumstances Beyond Reasonable Control
Suunto does not guarantee the availability of any Product in the Online Shop. Suunto reserves the right, without liability or earlier notice, to change, discontinue or stop making any Product.
For details on different delivery options please see summary of our services.
We will provide you with the information on the latest expected delivery date which will not exceed 30 days unless you specifically agree on a later date.
If you order any personalised items, the manufacturing time for such items is added to the shipping time of the selected delivery option.
In case you unreasonably defer delivery or delay the receipt of delivery after we have notified you that we have tried to deliver the ordered items to you, or if you have provided us with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to us. If the items remain undelivered after the first delivery attempt for a period of 7 working days and are returned to us undelivered, we consider that you have exercised your right to cancel the contract and when we receive the returned delivery package we will refund you in accordance with our return policy less the reasonable additional costs incurred by Suunto.
Suunto shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.
6. Compatibility, Product Information
When placing your order please ensure that the Products you purchased are compatible for the intended use. Please use the information provided in the Online Shop as reference when checking compatibility. In the event of a difference between the Online Shop content and any other Suunto (or non-Suunto) web site (or any other source of information) the compatibility of Products as shown on the Online Shop at the time of purchase will be seen as taking precedence. We encourage you to examine the delivery package and received items within fourteen days after they are delivered to you and check their condition and that the content of the delivery package is complete.
Payment by credit/debit cards shall be made by a credit or debit card approved by Suunto. Approved credit and debit card types are listed in the Online Shop. You have to supply your payment card details when you place your order. Your payment card will be charged on shipment of the ordered items. We will not supply the items to you until your card issuer has authorised the use of your card for payment of the ordered Products. As your Order confirmation email is your proof of purchase, we recommend that you save and print that document for your potential future use.
8. Title to Products
Suunto retains full legal title to Products until it has received all amounts due on the ordered Products.
9. Return and Refund, Other Options
If you have bought Products for your own private use as a consumer and want to exercise your right to cancel the contract and return the items you have purchased you must notify our customer service either via email or by telephone within 15 (fifteen) calendar days after the date of receipt of the delivery and request a return the Products with a return form.
Once we have received and validated your returned items, we will confirm it to you by email. Refund will be processed by us and confirmed by email. We shall refund the initial shipping cost to you within 30 days upon return. However, we may also offer to you the following options as an alternative to your statutory right to a refund:
- i) you may authorize us to issue another Product replacing the original one; or
- ii) you may authorize us to issue a credit note.
These rights are optional, subject to your sole discretion and express consent.
If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our customer service either via email or by phone for assistance.
10. How to Return Items?
A return code has been inserted within your package with return instructions.
You must return the items in their original package. You must include all accessories, user manuals and any free gifts that came in the same package.
Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned. Please treat the items with reasonable care and return them in the condition that they were delivered to you. We encourage you to use, if possible, the original delivery package or pack the items securely and make sure that both the return code and your order number are clearly visible on the outside of the parcel.
To ensure fast and secure return we encourage you to follow the given return instructions and use the return label provided by Suunto. Replacement or refund can only be processed once we have received all the items to be returned.
In case of replacement the original items will be replaced by identical new items.
If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.
If your return has been accepted, we will refund you the price you have actually paid for the items (as per the above) by crediting your payment card 15 (fifteen) calendar days after the date of receipt of the delivery.
Please note that Suunto will only process returns and refunds for items bought in this Online Shop.
11. Warranties and Statutory Rights
A Suunto limited manufacturer's warranty offered for Products will be included in the user guide or included in the Product's packaging or made available otherwise to you. For more information please see details of the applicable Suunto warranty.
There are no other warranties, conditions, or other terms that are binding on us. Any warranty, condition or other term concerning the transaction which might be implied by statute, common law or laws applicable in the country where you bought the ordered items (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby excluded to the maximum extent permitted by law. In particular, we will not be responsible for ensuring that the ordered items are suitable for your purposes.
For other than Suunto Products (even if they are contained in Product bundles or promotions), all warranty claims are to be made in accordance with the warranty terms and conditions of the manufacturer.
If you believe that you are entitled to repair services under the Suunto limited manufacturer's warranty or based on your statutory rights, please contact our customer service.
12. Personal Data
13. Our Liability
These Sales Terms set out the full extent of our obligations and liabilities in respect of the Products. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on us than the ones mentioned in these Sales Terms. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
We shall not be liable whether in contract, tort or otherwise for any economic losses (including without limitation loss of income, loss of profits, loss of contracts, business or anticipated savings), loss of data, loss of goodwill or reputation or for any special, indirect, consequential or punitive loss or damage of any kind howsoever arising. However, nothing in this Section 13 shall affect your statutory rights and nothing in these Sales Terms seeks to exclude or limit liability for any of the following:
- a. intentional conduct;
- b. willful misconduct or gross negligence; or
- c. liability based on mandatory law.
If any provision or provisions of these Sales Terms shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.
15. Contact details
Suunto customer service will assist you with any Online Shop order related questions. You can contact us either via email or by phone from Monday to Friday between 9am and 5pm, except public holidays.
16. Governing law
These Sales Terms shall be governed and construed in accordance with laws of England and Wales.