Why can’t I sync or pair my Suunto watch and Suunto app for Android?
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Why can’t I sync or pair my Suunto watch and Suunto app for Android?

Note: This article applies for Suunto 3 Fitness and Suunto Spartan Collection watches.


If you were able to connect your Suunto watch and Suunto app, but the connection is failing now, the following steps may resolve the issue:


Start with your watch:

  • Ensure Airplane mode is turned off: Settings > Connectivity > Airplane mode.
    Ensure airplane mode is toggled off.

  • Make sure Discovery is enabled: Settings > Connectivity > Discovery.
    Ensure discovery is enabled.

Verify on your phone:

  • Ensure you have the latest app version installed. Go to Play Store (Myapp or other) and check for available app updates.
  • Check if Bluetooth is activated on your mobile phone.

 

Troubleshooting steps:


Verify after every step if the connection issue was resolved. If not proceed with the subsequent tips:

  1. Restart your mobile device.
  2. Reset the Bluetooth connection: Turn your phone’s Bluetooth off, wait for a few seconds and activate it again.
  3. Close Suunto app completely by force stopping the app from your phone’s settings menu. On Samsung Galaxy devices for example go to Settings > Apps > Suunto app and tap Force stop.
    Force stop Suunto app.

In case the mentioned tips did not resolve the issue, reset the connection between your watch and the app:

  1. Open Suunto app and tap the “watch” icon in the top corner to open the watch view.
    Watch icon in Suunto app.
  2. Open the settings menu in the upper right corner and open Manage connection.
    Manage connection in settings menu.

  3. Tap Forget.
    Forget watch from Suunto app.

  4. Make sure that your watch is unpaired from your phone’s Bluetooth. Open the settings menu of your mobile device, go to Bluetooth and remove your watch from the list by tapping the cog symbol to the right side of the watch name and select Unpair.
  5. Restart your mobile device.
  6. Make sure that Suunto App is unpaired from your watch: Open Settings > Connectivity > Paired devices. If Mobile App is listed, select Forget.
  7. After this, pair your watch again as if you were connecting for the first time. Syncing and other actions should work as normal once pairing is completed.

If the problem persists, please contact our Suunto Support. We are happy to assist you.

 

Note: Screenshots made on Samsung Galaxy S6, software version 7.0.

 

RELATED ARTICLES
Which mobile devices are compatible with Suunto app?
How do I pair my Suunto watch with the Suunto app for Android?

 

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