DELIVERY TERMS AND TIMES
Standard delivery – up to 7 business days
PRICE: NOK 90 for all orders. This includes packing, shipping and all the Norwegian Customs fees – You will not be charged extra by the courier company.
DELIVERY: All orders placed before 2 pm will be delivered within a maximum of seven business days, e.g. if you order your product on Tuesday 1 February by 1:30 pm, you will receive your product at the latest by Thursday 10 February during the day. Orders are delivered by TNT. Orders delivered in the Oslo area should take approximately three business days.
You can pay for your purchases with Paypal, by credit card (Visa and MasterCard) or by bank transfer on Suunto Webshop. Payment is fully secure with our partner Ogone. Check Ogone's website for more details.
MONEY BACK GUARANTEE
We will offer a refund on your items (including shipping costs). The items must be returned in full within the stated times. They must not have been used and must be in their original packaging. The return form must be enclosed in the package.
To return a product bought from Suunto Webshop, we ask you to first contact our customer service to be advised on the most appropriate return procedure.
You may return your item to us through the post. Make sure that it is carefully packaged and labelled. Simply fill in the Return form in accordance with the instructions contained in the procedure and add it to your package. You can download the Return form and instructions.
If you are returning the parcel because the item is damaged or does not correspond to your order, contact our customer support.
OUR CUSTOMER SUPPORT
Our customer representatives are at hand to help you find the product that you are looking for and to guide you through all stages of your order:
- call our customer support
- send email to firstname.lastname@example.org
- fill out a "Contact Us" form in MySuunto
If your problem is not immediately resolved by one of our operators, we undertake to offer you a solution within 72 hours.