Suunto Quest Black Running Pack

Warranty information for Suunto products

Suunto warrants that during the Warranty Period Suunto or a Suunto Authorized Service Center (hereinafter Service Center) will, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing, or c) refunding, subject to the terms and conditions of this Limited Warranty. This Limited Warranty is only valid and enforceable in the country of purchase, unless local law stipulates otherwise.

Warranty Period for Sports Watches, Dive Computers and Precision Instruments

The Limited Warranty Period starts at the date of original retail purchase. The Warranty Period is two (2) years. The Warranty Period is one (1) year for accessories including but not limited to PODs and heart rate transmitters, chargeable batteries, chargers, docking stations, straps, cables and hoses as well as for all consumable parts.

Exclusions and Limitations
This Limited Warranty does not cover:

1. a) normal wear and tear, b) defects caused by rough handling, or c) defects or damage caused by misuse contrary to intended or recommended use;
2. User manuals or any third-party items;
3. Defects or alleged defects caused by the use with any product, accessory, software and/or service not manufactured or supplied by Suunto;
4. replaceable batteries.

This Limited Warranty is not enforceable if item:

1. Has been opened beyond intended use;
2. Has been repaired using unauthorized spare parts; modified or repaired by unauthorized Service Center
3. Serial number has been removed, altered or made illegible in any way, as determined at the sole discretion of Suunto;
4. Has been exposed to chemicals including but not limited to mosquito repellents.

Suunto does not warrant that the operation of the Product will be uninterrupted or error free, or that the Product will work with any hardware or software provided by a third party.

Access to Suunto warranty service
You must have proof of purchase to access Suunto warranty service. For instructions how to obtain warranty service see the section ‘Repair Services’ or contact our Customer Support.

Limitation of Liability
To the maximum extent permitted by applicable mandatory laws, this Limited Warranty is your sole and exclusive remedy and is in lieu of all other warranties, expressed or implied. Suunto shall not be liable for special, incidental, punitive or consequential damages, including but not limited to loss of anticipated benefits, loss of data, loss of use, cost of capital, cost of any substitute equipment or facilities, claims of third parties, damage to property resulting from the purchase or use of the item or arising from breach of the warranty, breach of contract, negligence, strict tort, or any legal or equitable theory, even if Suunto knew of the likelihood of such damages. Suunto shall not be liable for delay in rendering warranty service.

Warranty Information for Suunto Products

Suunto warrants that during the Warranty Period Suunto or a Suunto Authorized Service Center (hereinafter Service Center) will, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing, or c) refunding, subject to the terms and conditions of this Limited Warranty. This Limited Warranty is only valid and enforceable in the country of purchase, unless local law stipulates otherwise.

Warranty Period for Field Compasses

The Limited Warranty Period starts at the date of original retail purchase.

a) Two (2) years for the field compasses for competitive use (Arrow-5, Arrow-6, Arrow-20, Arrow-30).
b) Limited lifetime warranty for other field compasses.

The warranty period for the following parts of the field compasses (baseplate, capsule) is however limited to two years.

Exclusions and Limitations
This Limited Warranty does not cover:

1. a) normal wear and tear, b) defects caused by rough handling, or c) defects or damage caused by misuse contrary to intended or recommended use;
2. User manuals or any third-party items;
3. Defects or alleged defects caused by the use with any product, accessory, software and/or service not manufactured or supplied by Suunto;
4. replaceable batteries.

This Limited Warranty is not enforceable if item:

1. Has been opened beyond intended use;
2. Has been repaired using unauthorized spare parts; modified or repaired by unauthorized Service Center
3. Serial number has been removed, altered or made illegible in any way, as determined at the sole discretion of Suunto;
4. Has been exposed to chemicals including but not limited to mosquito repellents.

Suunto does not warrant that the operation of the Product will be uninterrupted or error free, or that the Product will work with any hardware or software provided by a third party.

Access to Suunto warranty service
You must have proof of purchase to access Suunto warranty service. For instructions how to obtain warranty service see the section ‘Repair Services’ or contact our Customer Support.

Limitation of Liability
To the maximum extent permitted by applicable mandatory laws, this Limited Warranty is your sole and exclusive remedy and is in lieu of all other warranties, expressed or implied. Suunto shall not be liable for special, incidental, punitive or consequential damages, including but not limited to loss of anticipated benefits, loss of data, loss of use, cost of capital, cost of any substitute equipment or facilities, claims of third parties, damage to property resulting from the purchase or use of the item or arising from breach of the warranty, breach of contract, negligence, strict tort, or any legal or equitable theory, even if Suunto knew of the likelihood of such damages. Suunto shall not be liable for delay in rendering warranty service.
 

Warranty Information for Suunto Products

Suunto warrants that during the Warranty Period Suunto or a Suunto Authorized Service Center (hereinafter Service Center) will, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing, or c) refunding, subject to the terms and conditions of this Limited Warranty. This Limited Warranty is only valid and enforceable in the country of purchase, unless local law stipulates otherwise.

Warranty Period for Marine Compasses

The Warranty Period starts at the date of retail purchase by the original end user purchaser. The Warranty Period is five (5) years for marine compasses.

To the extent your national laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent resale, Suunto authorized repair or replacement of the Product. However, part(s) repaired or replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.

Exclusions and Limitations
This Limited Warranty does not cover:

1. a) normal wear and tear, b) defects caused by rough handling, or c) defects or damage caused by misuse contrary to intended or recommended use;
2. User manuals or any third-party items;
3. Defects or alleged defects caused by the use with any product, accessory, software and/or service not manufactured or supplied by Suunto;
4. replaceable batteries.

This Limited Warranty is not enforceable if item:

1. Has been opened beyond intended use;
2. Has been repaired using unauthorized spare parts; modified or repaired by unauthorized Service Center
3. Serial number has been removed, altered or made illegible in any way, as determined at the sole discretion of Suunto;
4. Has been exposed to chemicals including but not limited to mosquito repellents.

Suunto does not warrant that the operation of the Product will be uninterrupted or error free, or that the Product will work with any hardware or software provided by a third party.

Access to Suunto warranty service
You must have proof of purchase to access Suunto warranty service. For instructions how to obtain warranty service see the section ‘Repair Services’ or contact our Customer Support.

Limitation of Liability
To the maximum extent permitted by applicable mandatory laws, this Limited Warranty is your sole and exclusive remedy and is in lieu of all other warranties, expressed or implied. Suunto shall not be liable for special, incidental, punitive or consequential damages, including but not limited to loss of anticipated benefits, loss of data, loss of use, cost of capital, cost of any substitute equipment or facilities, claims of third parties, damage to property resulting from the purchase or use of the item or arising from breach of the warranty, breach of contract, negligence, strict tort, or any legal or equitable theory, even if Suunto knew of the likelihood of such damages. Suunto shall not be liable for delay in rendering warranty service.

Our online service request for Suunto sports watches is available for the countries listed below. If your country is not covered, or if you have a dive instrument, compass or precision instrument, you can find your nearest service center using the Suunto dealer locator – simply select service center and the product category.

IMPORTANT:
Repair is completed within approximately seven business days. If the product is not under warranty, we’ll send you a cost estimate before starting repair – if you choose not to have the product repaired, we’ll send it back to you but you’ll still be charged for the diagnosis and freight.

Instructions for completing the online service request:

• 1. You need a valid email address, your product serial number and access to a printer.
• 2. Choose your country from the list.
• 3. Fill in the required information. Shipping documents are automatically created for you to print. Keep them with the product you’re sending to us.
• 4. When you receive confirmation, call the courier at the number provided and your product will be picked up.
• 5. Do not send user guides, instruction manuals or sales packages with your product. We’re not able to return them.
• 6. If the solution is not covered by the warranty, we’ll send you payment details by email. Payments are made securely via PayPal. In Norway and Switzerland the costs are handled directly through a credit card company.
• 7. As soon as the product is repaired, it will be returned to the address you specified when you completed the service request.

Suunto has a wide network of authorized service centers in different countries to help you with all your repair and maintenance needs. You can find your nearest service center using the Suunto dealer locator – simply select service center and the product category.

You can also contact Suunto customer support to find the best way to service your product.