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What can I do if Moveslink2 shows an error for syncing settings?

If the synchronization of settings between your watch and Suunto Movescount fails (Moveslink2 states failed instead of ok), the following tips may help resolve the issue:

  • Disconnect and re-connect the USB cable.
  • Ensure your internet connection is working and the signal is good.
  • If you use a proxy or a firewall, ensure Moveslink2 is allowed to connect to the internet. Adjust the settings of the proxy or firewall accordingly.
  • Movescount may be under maintenance. In this case, Movelink2 will prompt a notification. Wait for a few minutes and retry or leave your watch connected to your computer and wait until Moveslink2 starts the settings synchronization.

If these tips do not resolve the issue, restoring your watch settings to default values in Movescount may help:

1. Open Movescount.
2. Navigate to Me >> Watches >> My watches and select your watch from the list.
3. Click the Restore default values button.
4. Connect your watch and wait until Moveslink2 opens.
5. Windows: Right-click on the Moveslink2 icon in the system tray and select Force firmware update.
Mac: Open the Moveslink2 application menu and select Force firmware update.

Force firmware update


If Updating satellite orbit data fails, contact our customer support team for further help (