Why can’t I sync or pair my Suunto watch and Suunto app for iPhone?
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Why can’t I sync or pair my Suunto watch and Suunto app for iPhone?

Note: This article applies for Suunto 3 Fitness, Suunto 9 and Suunto Spartan Collection watches.


Please find troubleshooting steps for the most common connectivity issues below. Verify after every step if the connection issue was resolved. If not proceed with the subsequent tips.

We continuously develop the Suunto app and frequently release updates. Ensure you have the latest app version installed from App Store.

Your watch is not shown in the list of devices available for pairing:

On your watch:

  1. Check that your watch is not paired with another mobile app e.g. Suunto Movescount App. Go to Settings > Connectivity > Paired devices. If MobileApp is listed, press the middle button and choose Forget.
  2. Ensure Airplane mode is turned off: Settings > Connectivity > Airplane mode.


  3. Make sure Discovery is enabled: Settings > Connectivity > Discovery.


On your phone:

  1. If you have Suunto Movescount App installed on your phone, unpair your watch and uninstall the app:
    a. Forget your watch in the Movescount app
    b. Forget your watch in the Bluetooth settings of your mobile device.
    c. Uninstall the Movescount app from your phone
    Learn more about how to use the Suunto app and Suunto Movescount together.


Suunto app shows that pairing failed, however, your watch and phone are connected:

On your watch:

  1. Forget Suunto app: Open Settings > Connectivity > Paired devices on your watch. Select MobileApp, press the middle button and choose Forget.

On your phone:

  1. Forget your watch from your phone's Bluetooth device list: Open the Bluetooth settings. Tap the blue I-icon next to your watch under My devices. Then select Forget this device and confirm by pressing Forget device.
  2. Restart your mobile device.


Suunto app shows that no watch is connected:

On your phone:

  1. If you have Suunto Movescount App installed on your phone, unpair your watch and uninstall the app:
    a. Forget your watch in the Movescount app
    b. Forget your watch in the Bluetooth settings of your mobile device.
    c. Uninstall the Movescount app from your phone
    Learn more about how to use the Suunto app and Suunto Movescount together.

On your watch:

  1. Check that your watch is not paired with another mobile app e.g. Suunto Movescount App. Go to Settings > Connectivity > Paired devices. If MobileApp is listed, press the middle button and choose Forget.

 

Additional troubleshooting steps:

Verify after every step if the connection issue was resolved. If not proceed with the subsequent tips:

  1. Restart your mobile device.
  2. Reset the Bluetooth connection: Turn your phone’s Bluetooth off, wait for a few seconds and activate it again.
  3. Close Suunto app completely by double clicking the home button on the phone and shutting down the application. Restart the app.

In case the mentioned tips did not resolve the issue, reset the connection between your watch and the app:

  1. Open Suunto app and tap the “watch” icon in the top corner to open the watch view.
    Watch icon in Suunto app.
  2. Open the settings menu in the upper right corner and open Manage connection.
    Manage connection in settings menu.

  3. Tap Forget.
     Forget watch from Suunto app.   

  4. Your watch will be listed under My devices. Tap on the blue info icon and select Forget This Device. Re-confirm by tapping Forget Device
    Tap on blue info icon in Bluetooth settings menu.  

  5. Make sure that Suunto App is unpaired from your watch: Open Settings > Connectivity > Paired devices. If Mobile App is listed, select Forget.
  6. Restart your mobile device.
  7. After this, pair your watch again as if you were connecting for the first time. Syncing and other actions should work as normal once pairing is completed.

If the problem persists, please contact our Suunto Support. We are happy to assist you.

Note: Screenshots made on iPhone 6s, software version iOS 10.

 

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