The following troubleshooting steps may help solve the connectivity issue with Suunto 3 Fitness, Suunto 9 and Suunto Spartan Collection watches. Try one step at a time and see if the problem was solved.
As some of the steps will require you to close Suunto app, you can find the same FAQ article on our website.
Close Suunto app completely and restart the app. Learn more about how to force close apps on your iPhone.
Ensure you have the latest app version installed. Go to App Store (Myapp or other) and check for available app updates.
In case the mentioned tips did not resolve the issue, reset the connection between your watch and the app:
If you have tried all mentioned tips and troubleshooting steps, please contact our Suunto Support. We are happy to assist you.
Note: Screenshots made on iPhone 6s, software version iOS 10.