We start preparing your order as soon as it has been placed to ensure that it reaches you as quickly as possible. This is why we are unable to change or cancel orders.
We do our utmost to deliver your order as quickly as possible. This is why we are unable to change the delivery address once your order has been confirmed.
Please refer to the return form that you received with your package.
If an item is not suitable, you may return it and receive a full refund (excluding return costs), by completing the return procedure on our online platform https://webshop.suunto.com/dk/return within 15 days of receiving the product, and on the following conditions:
Customized products may only be returned if they were not manufactured according to your specifications.
Once you have duly completed the online return procedure, please follow the shipping instructions that will be provided and make sure you enclose the return form with the product you wish to return.
If you return the product in accordance with the Suunto return procedure, you will receive a full refund within 48h of receiving the returned products at our warehouse in Finland.
Please contact our Customer Support for further information if needed: +44 20 360 805 34.
Denmark: +44 20 360 805 34 (support in English available 24/7).