Suunto is committed to achieving Level AA conformance for this website in conformance with the Web Content Accessibility Guidelines (WCAG) 2.0 and achieving compliance with other accessibility standards. Please contact Customer Service at USA +1 855 258 0900 (toll free), if you have any issues accessing information on this website.

MOST FREQUENTLY ASKED QUESTIONS

Can I change or cancel my order? 

We start preparing your order as soon as it has been placed to ensure that it reaches you as quickly as possible. This is why we are unable to change or cancel orders.

Can I change my delivery address after my order has been placed?

We do our utmost to deliver your order as quickly as possible. This is why we are unable to change the delivery address once your order has been confirmed.

How can I return an item bought from the Suunto online shop? 

Please refer to the return form that you received with your package.

If an item is not suitable, you may return it and receive a full refund (excluding return costs), by completing the return procedure on our online platform https://webshop.suunto.com/dk/return within 15 days of receiving the product, and on the following conditions:

  • The products have not been used,
  • The products are in their original, undamaged packaging. Packages opened with care are not be considered damaged.

Customized products may only be returned if they were not manufactured according to your specifications.

Once you have duly completed the online return procedure, please follow the shipping instructions that will be provided and make sure you enclose the return form with the product you wish to return.

If you return the product in accordance with the Suunto return procedure, you will receive a full refund within 48h of receiving the returned products at our warehouse in Finland. 

Please contact our Customer Support for further information if needed: +44 20 360 805 34.

How can I contact Customer Support? 

Denmark: +44 20 360 805 34 (support in English available 24/7).