MOST FREQUENTLY ASKED QUESTIONS
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MOST FREQUENTLY ASKED QUESTIONS

Can I change or cancel my order? 

We start preparing your order as soon as it has been placed to ensure that it reaches you as quickly as possible. This is why we are unable to change or cancel orders.

Can I change my delivery address after my order has been placed?

We do our utmost to deliver your order as quickly as possible. This is why we are unable to change the delivery address once your order has been confirmed.

How can I return an item bought from the Suunto online shop? 

If an item is unsuitable, you may return it and receive a full refund (excluding return postage) on the following conditions:

  • The products have not been used, 
  • The products are returned within 30 days of receipt of the product. 
  • The products are in their original, undamaged packaging. Packages opened with care are not considered damaged.

Visit the returns section of the website for full details on how to return your product.

Can I exchange an unsuitable item?

Items cannot be exchanged, but may be returned.

Please return the unsuitable product and you will receive a full refund if the product is returned in accordance with the Suunto returns policy.

How can I contact Customer Support? 

Call our Contact Center : +61 1800 240 498 (toll free - support in English available 24/7)

Fill out a "Contact" form in the MySuunto section of the website (you will need to register for a MySuunto Account).

Submit a question in the Support Section of the website.