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Suunto Webshop FAQs


I bought a Suunto product, how can I be sure that it’s an authentic Suunto product?
When you buy Suunto product from an authorized retailer or from our Webshop will assure you that the product is authentic and will be covered under Suunto warranty.

Which products can I buy from Suunto Webshop?
Currently, you can buy a selection of Outdoor products, training products, PODs, heart rate belts and numerous accessories (strap, battery kits, etc.).

At the moment, diving products are not available on our Webshop. If you wish to buy these products, please use our Dealer Locator.

How can I contact Suunto if I have questions?
If this FAQ didn’t answer your questions, you can contact us the following ways:

Our customer support will contact you within 72 hours.


Which paying methods do you accept on Suunto Webshop?
You can pay your orders with credit card: Visa and MasterCard.

When will my card be debited?
The total of your card will be debited when your order has been confirmed.

How can I be sure that your website is secured for online payments?
Our partner Cybersource secures the payment system.


From where is the shipping sent?
All products are sent from our Factory in Finland, Vantaa.

Which transporter will transport my order?
Currently we are working with UPS.

Is it possible to send my order to a third person or to a different address than the invoicing address?
Yes, the orders are sent to the person and to the address that are on the registered shipping information. You have the possibility to register numerous addresses to your account. You can also have different addresses as shipping address and as invoicing address.

To which areas do you ship?
Everywhere in Canada but delivery time can vary depending on the areas.

What is the delivery time and costs?

3 to 6 days depending the areas.

This is free for all orders > 50 CAD and 10 CAD for orders < 50 CAD.

Deliveries will be done during workdays from Monday to Friday.

Can I modify my shipping address after my order has been made?
We will do our best to deliver your products as soon as possible. Because of this, we cannot change the shipping address once the order has been made.

Can I cancel my order ?
Our team prepares your order as soon as they receive it, because of this, we cannot cancel orders. If you no longer need the products you have ordered, we suggest you refuse the parcel at the time of delivery. It will be returned to us and we will refund your order.

Can I choose to have my order to be delivered to a UPS office?
Currently, we suggest to have products delivered only to private addresses.

How can I know that my order has been sent?
When your order has been sent from our office, we will inform you by email. You can also follow your order on your account on MySuunto.

How do I use my tracking number?
This number will let you know the status of your order in UPS. You can find your tracking number by going to “my orders”. Choose the order you want to see and click on “follow my order”. Click on “follow the order” on the new window and you will be directed to UPS website.

What happens if I’m not at the delivery address when UPS comes?
If you are absent when UPS comes, UPS will leave you a message to your mailbox. It’s sufficient to contact UPS again for setting a new delivery time.


1. Can I cancel or modify my order after it is placed?
Once you place your order we begin the process of building your customized watch to your own specification, so no cancellations or modifications to the design are allowed.

2. Can I return my customized watch?

Because your watch has been manufactured to you own specifications, it cannot be returned to us for a refund. In the unlikely it is faulty or does not match your order specifications, our Customer Support team will assist you to find the most appropriate solution. You can contact them here.

3. What happens if my customized watch is damaged or defective?
If your order arrives damaged or with a manufacturing defect, we will gladly replace the damaged or defective item.

It is your responsibility to review your order and confirm that it is correct before submitting it to us. Your customized product is specifically made for you. Therefore, Suunto cannot accept returns or refunds of customized products if there has been no error by Suunto. For instance, Suunto cannot refund a customized product because:

  • there are typographical errors, misspellings, incorrect grammar, unfinished text, or other errors in the material provided by you;
  • you do not like your design or creative choices. Please be sure you are satisfied with the color combinations and overall look of your watch before submitting your order.

Contact us within 14 days of receiving your customized watch to report a damaged or defective product.

4. When will I receive my customized watch?
We manufacture each customized watch individually in our factory in Finland.
You should receive it within 10 days after placing your order. An email with complete tracking details will be sent to you when your watch is shipped.

5. Will my standard products wait to ship with my customized watch?

The whole order will be shipped at the same time, once the customized product is ready.

You will receive a shipping confirmation email.

Read all of the terms and conditions of your order at Suunto Terms and Conditions.


How can I return a product bought from Suunto Webshop?
If you want to return a product bought from Suunto Webshop, we would like to ask you to contact first our customer service: +1(855)624-9080 (TOLL FREE).