Suunto is committed to ensuring that this website achieves Level AA conformance with the Web Content Accessibility Guidelines (WCAG) 2.0 and achieving compliance with other accessibility standards. Please contact Customer Service at USA +1 855 258 0900 (toll free), if you have any issues accessing information on this website.
Find a dealer/service center

How can I fix connection problems with my Suunto watch and Suunto Movescount App (Android)?

Note: This article applies for Suunto 9 and Suunto Spartan Collection watches.

The following troubleshooting steps may help resolve the most common connection problems.

Your watch is not shown in the list of devices available for pairing

  1. Check that your watch is not paired with another mobile app e.g. the Suunto app. Go to Settings > Connectivity > Paired devices. If MobileApp is listed, press the middle button and choose Forget.
  2. Check that Airplane mode is disabled (toggle is grey) and Discovery is on (toggle is green) on your watch. To verify open Settings > Connectivity.

Suunto Movescount app shows that no watch is connected

  1. Verify that Bluetooth is activated on your mobile phone. To prolong battery life, some mobile devices deactivate Bluetooth after a period of inactivity.
  2. Check that Airplane mode is disabled (toggle is grey) and Discovery is on (toggle is green) on your watch. To verify open Settings > Connectivity.

In other cases and if none of the above solved the issue, reset the connection between your watch and the app:

1. On your watch open Settings and select Connectivity.
2. Go to Paired devices and select Mobile App, then select Forget.
3. In your mobile device settings, go to Bluetooth and remove your watch from the list by tapping the cog symbol to the right side of the watch name > select Unpair.


4. Restart your mobile device (recommended).

After this, pair your watch again as if you were connecting for the first time. Syncing and other actions should work as normal once pairing is completed.

Do not re-install the Suunto Movescount App:

If you re-install the app, all Moves pending to be transferred to Suunto Movescount will be lost, even if they are still in the watch. Re-installing the app does not resolve connectivity issues.