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Why can’t I pair my Suunto watch with Suunto app for Android?

Find troubleshooting steps for the most common pairing issues. Try one step at a time and see if the problem was solved.

Are you reading on Suunto app? Some of the steps will require actions on the app. Open the same FAQ article on our website.

Please note that we bring regular software updates for our products and bug fixes:

  1. Ensure you have the latest app version installed. Go to Play Store and check for available app updates.
  2. Ensure your watch uses the latest software. Connect your watch to SuuntoLink, Moveslink2 or DM5 on your computer and check for available updates. Learn more about software updates for your product and how to install the software on your watch with SuuntoLink  or Moveslink2 or dive computer with DM5.


Common pairing issues and troubleshooting steps

Covered issues:

  1. I have Movescount App installed on my phone and want to start using Suunto app
  2. My product is not shown in the list of available devices
  3. Suunto app shows that pairing failed, but my product and phone seem to be connected (notifications)
  4. The passkey does not appear on my Spartan, Suunto 5, Suunto 9 and Suunto 3 Fitness
  5. I chose to “Replace” the mobile app on my Ambit3, Traverse or Traverse Alpha, but it won’t pair with Suunto app
  6. My Ambit3, Traverse or Traverse Alpha shows that pairing failed, but Suunto app is still pairing

 

1. I have Movescount App installed on my phone and want to start using Suunto app

Having Suunto Movescount App installed on your phone and using both applications in parallel with your Suunto product, will cause pairing and connectivity issues. We strongly recommend un-installing the Movescount App from your phone following the instructions below: 

 

  1. On your device:
    Spartan, Suunto 9, Suunto 3 Fitness: Open Settings > Connectivity > Paired devices > Mobile App and choose Forget.
    Traverse
    : Open Options menu > Connectivity > Pair > Mobile App. Select Unpair.
    Ambit3: Open Options menu > Pair > MobileApp. Select Unpair.
    EON Steel and Core: Enter the menu and open General > Connectivity > Forget mobile.
  2. On your phone:
    In your mobile device settings, go to Bluetooth and remove your product from the list of paired devices by tapping the info-icon and then Forget this device.
  3. Un-install Movescount App from your phone.
  4. Restart your phone.
  5. Open Suunto app and go to watch view.
  6. Start the pairing with Suunto app. Make sure your Suunto is active by pressing any button.
    Traverse: Open Options menu > Connectivity > Pair and select Mobile App.
    Ambit3: Open Options menu > Pair and select Mobile App.
    EON Steel and Core: Make sure your EON is active by pressing any button.
  7. When your watch / dive computer appears in the list of devices tap PAIR.
  8. Enter the passkey shown on your watch / dive computer into the pairing request field on your mobile device and tap PAIR.
  9. Wait for the pairing to complete and un-synced logs to be downloaded.

Learn more about how to use the Suunto app and Suunto Movescount together.


2. My product is not shown in the list of available devices

Suunto 9, Suunto 5, Suunto 3 Fitness and Spartans

  1. Ensure your watch is awake by pressing the middle button.
  2. Ensure from your watch’s Settings menu that:
    - Airplane mode is off: Settings > Connectivity > Airplane mode (toggle is grey).
    - Discovery is on: Settings > Connectivity > Discovery (toggle is green).
    - Power saving is off (Suunto 9, Suunto 5 and Spartan only): Setting > General > Power saving (toggle is grey).


EON Steel and Core dive computers:

  1. Ensure your dive computer is awake by pressing any button.
  2. Ensure that your product is not paired with another mobile app e.g. Suunto Movescount App, follow the troubleshooting steps listed above under 1) I have Movescount App installed on my phone and want to start using Suunto app.
  3. Ensure the airplane mode is off: Enter the menu and open General > Connectivity > Airplane mode > Off.

Suunto D5

  1. Ensure that airplane mode is turned off: Open the Options menu > General > Connectivity > Airplane mode.


Ambit3, Traverse and Traverse Alpha Collection watches: 

Start the pairing from your watch:

  • Ambit3: Open Options menu > Pair > MobileApp. Your watch should now appear in Suunto app’s list of available devices.
  • Traverse: Open Options menu > Connectivity > Pair > MobileApp. Your watch should now appear in Suunto app’s list of available devices.

If your watch is paired with another mobile app e.g. Suunto Movescount App, follow the troubleshooting steps listed above under 1) I have Movescount App installed on my phone and want to start using Suunto app.

 

3) Suunto app shows that pairing failed, but my product and phone seem to be connected

If pairing with Suunto app failed, but your device and phone are connected, and maybe even notifications arrive on your watch, resetting the connection may solve the issue:

On your device:

  1. Spartans, Suunto 5, Suunto 9 and Suunto 3 Fitness: Open Settings > Connectivity > Paired devices. Select MobileApp, press the middle button and choose Forget.
  2. Ambit3: Open Options menu > Pair > MobileApp. Select Unpair.
  3. Traverse: Open Options menu > Connectivity > Pair > Mobile App. Select Unpair.
  4. Suunto D5: Open the Options menu > General > Connectivity and select Forget mobile.

On your phone:

  1. Close Suunto app completely. Open your phone’s Settings menu, go to applications or apps, open Suunto app and Force close the app.



  2. Open your phone’s Bluetooth settings. Tap the blue info-icon next to your watch under My devices. Then select Forget this device and confirm by pressing Forget device.
  3. Turn off your phone’s Bluetooth.
  4. Restart your phone.

Restart pairing:

  1. Open Suunto app and tap the 'watch’ icon to enter the Watch view.
  2. Turn on Bluetooth as described in the app.
  3. Follow the pairing steps.
    With Ambit3 and Traverse watches start the pairing from your watch.

 

4) The passkey does not appear on my Spartan, Suunto 5, Suunto 9 or Suunto 3 Fitness

Ensure that Do Not Disturb mode is off:

  1. Open the shortcuts menu from the watch face by keeping the middle button pressed.
  2. Turn Do Not Disturb mode off (toggle is grey).
  3. To resolve the issue, please update the software of your product using SuuntoLink.

Do Not Disturb mode blocks notifications such as the passkey message on your watch.

 

5) I chose to “Replace” the mobile app on my Ambit3, Traverse or Traverse Alpha, but it won’t pair with Suunto app

The Replace functionality on your Ambit3, Traverse and Traverse Alpha watch will only unpair your watch from the app is was paired with, however, the mobile app and your phone will still be connected to your watch.

To un-pair your watch from the mobile app and pair it with Suunto app, please follow the steps described in 1) I have Movescount App installed on my phone and want to start using Suunto app.

 

6) My Ambit3, Traverse or Traverse Alpha shows that pairing failed, but Suunto app is still pairing

If your watch shows that pairing failed and Suunto app is still trying to connect, select Retry on your watch.

If Suunto app shows that pairing failed, proceed with the steps described in point 3) Suunto app shows that pairing failed, but my product and phone seem to be connected.

 

If you have tried all mentioned tips but the issue persists, please contact our Suunto Support. We are happy to assist you.

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