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RETURNS

How can I return a product bought from Suunto Webshop?

A pack slip and return form will be inserted within your package with return instructions.

  • You must return the items in their original package.
  • You must include all accessories, user manuals and any free gifts that came in the same package.
  • Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned.
  • Please treat the items with care and return them in the condition that they were delivered to you.
  • Please use, if possible, the original delivery package or pack the items securely and make sure that the filled out return form is included inside the box and place the pre-printed return label on the outside of the packing used for shipping.
  • Replacement or refund can only be processed once we have received all the items to be returned.

You can download the Return form and instructions here.

If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs by crediting your payment card fifteen (15) calendar days after the date of receipt of the delivery.

Please note that Suunto will only process returns and refunds for items bought in this Online Shop.