How can I return an item bought from the online Suunto shop?
If an item is not suitable, you may return it by completing the return procedure on our online platform here within 14 days of receiving the product, and on the following conditions:
- The products have not been used,
- The products are in their original, undamaged packaging. Packages opened with care are not be considered damaged.
Customized products may only be returned if they were not manufactured according to your specifications.
Once you have duly completed the online return procedure, please follow the shipping instructions that will be provided.
Please note that a contribution to the return carrier charges (Rp170.000) will be deducted from your refund.
Can I exchange an item if it is unsuitable?
Items cannot be exchanged, but may be returned.
Please return the unsuitable product and you will receive a full refund, if the product is returned in accordance with the Suunto return product and meets the refund conditions.
How much will it cost me to return a product?
If the return is due to an error on our part, please get in touch with our customer servicesupport team who will arrange a free pick up for you. You can find their contact details here.
For any other reasons, a contribution to the return carrier charges (RP170.000) will be deducted from your refund.
When will I receive my refund?
Your refund will be processed automatically as soon as we have received the returned product. The pre-paid return label we supply you will allow you to track your return.
Depending on your chosen payment method, you will receive your refund within 2 to 5 working days.
What should I do if my refund is incorrect?
If the amount refunded does not match your order, please contact our Customer Support. You can find their contact details here.
What should I do if I receive the wrong item?
If you receive an incorrect item, please contact our Customer Support (You can find their contact details here).
We will arrange for collecting the incorrect delivery and dispatch of you original order.