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Suunto D4f: Product support

MANUALS

Find out everything you need to know, from set up to troubleshooting. Download the manual now.

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HOW TO VIDEOS

Explore new features, get useful tips, see step-by-step instructions and find out how others are using Suunto devices. 

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DEALER LOCATOR

Find an authorized service center or Suunto dealer near you.

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Dive computer and device battery change

Suunto recommends dive computer and device batteries be changed by an authorized service center. You can find your nearest service center using the Suunto dealer locator – simply select service center and the product category. You can also get your Suunto product repaired with our online service request. The available countries are listed in the online service request page.

The benefits of using an authorized Suunto service center include:

  • In addition to the battery, O-rings, gaskets and other mechanical parts that are worn or damaged are also replaced.
  • Replacement batteries are new (full capacity) and parts conform to Suunto specifications, ensuring the battery lasts as specified and product integrity remains in tact.
  • The dive computer won’t be damaged by sudden ESD (electrostatic discharge), since the battery change is performed in an ESD safe environment.
  • After servicing, products are tested to ensure they function properly and are water resistant.
  • Servicing is performed by Suunto trained personnel, with proper tools and original Suunto spare parts ensuring the best care for your computer.
  • Suunto products repaired by an authorized service provider are covered by a three (3) month service warranty from the date of repair.

Suunto DM5 for planning and tracking your dives – for PC and MAC

Suunto DM5 allows you to download your dive logs for advanced analysis and upload detailed dive plans to your dive computer. The program is free to download. Suunto DM5 is available in English, Dutch, French, Finnish, German, Japanese, Korean, Spanish and Chinese. The minimum OS requirements are: Mac 10.7 or Windows XP. Read more about DM5.

The benefits of using Suunto DM5 include:

  • With the Suunto DM5 graphical dive planner, you can easily create dive profiles, manage gases as well as backup plans. When you are done, transfer planned gases and other dive-critical information to your dive computer (selected models only). You can also print gas mixing instructions from DM5.
  • After the dive you can transfer your dive logs to DM5. Your dives are stored in the logbook where you can review, analyze and organize them by date, mode and gear. The tagging function makes it easy to mark your dives and organize them according to your personal preferences. In addition you can select several dives to compare them with each other.
  • You can also save your dives in Suunto Movescount and share them with your friends.

Download Suunto DM5 for free here:

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SUBMIT A QUESTION

We will do our best to reply to you in coming days. However, should you need urgent help, please call us.

 

CALL US

Support in English available 24/7.


Support available from 9 am to 5 pm local time on business days:

If your country isn’t listed, calls are charged at your operator’s international rate. Your call may be monitored or recorded for quality control and training purposes.

SUUNTO INTERNATIONAL LIMITED WARRANTY

Suunto warrants that during the Warranty Period, as defined below, Suunto or Suunto Authorized Service Center will, at its sole discretion, remedy defects in materials or workmanship free of charge either by a) repairing, or b) replacing with similar product, or c) refunding, subject to the terms and conditions of this International Limited Warranty. This International Limited Warranty does not cover a) wear and tear, b) rough handling, c) modifications, d) exposure to chemicals, or e) misuse. Unless otherwise provided in applicable mandatory legislation, a) this International Limited Warranty is valid and enforceable regardless of the country of purchase, and b) to access the International Limited Warranty service, registration to www.suunto.com/mysuunto and proof of purchase is required. This International Limited Warranty does not affect your legal rights, granted under applicable mandatory legislation on the sale of consumer goods.

Warranty Period

International Limited Lifetime Warranty:
Applicable to Suunto A, M, MC, MB and Clipper compasses.
The International Warranty Period is limited until such reasonable time as the product is no longer reasonably usable due to wear and tear.

International Limited 2-year Warranty:
Applicable to Suunto AIM, Arrow, Orca-Pioneer and KB compasses.
The International Limited Warranty period is two (2) years from the date of original retail purchase.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE MANDATORY LAWS, THIS INTERNATIONAL LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. SUUNTO SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES. SUUNTO SHALL NOT BE LIABLE FOR DELAY IN RENDERING WARRANTY SERVICE.

Warranty Services
Repair services

Get your Suunto product repaired with our online service request. Expand the online service request tab below to check the service availability in your country.

If your country is not covered, or if you have a compass or precision instrument, you can find your nearest service center using the Suunto dealer locator – simply select service center and the product category.

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