Why does Suunto app for iOS not connect to my Suunto device?

The following troubleshooting steps may help solve the connectivity issue with Suunto 3 Fitness, Suunto 9 and Suunto Spartan Collection watches. Try one step at a time and see if the problem was solved. 

 

On your watch:

  1. Ensure your watch is close by and is awake by pressing the middle button.
  2. Ensure on your watch that Airplane mode is off (toggle is grey) and Discovery is on (toggle is green) check under Settings > Connectivity.

        

  3. Ensure Power saving is off (toggle is grey): check under Setting > General > Power saving. This applies for Suunto 9 only.

On your phone:

  1. Reset the Bluetooth connection: turn off your phone’s Bluetooth (either from your phone’s Bluetooth settings or in the control center), wait for a few seconds and turn it on again.
  2. If you have Suunto Movescount App installed on your phone, please uninstall Movescount App. Using both apps at the same time will cause connectivity issues.
    Learn more about how to use the Suunto app and Suunto Movescount together.
  3. Close Suunto app completely and restart the app. Learn more about how to force close apps on your iPhone.

  4. Restart your phone.
  5. Ensure you have the latest app version installed. Go to App Store (Myapp or other) and check for available app updates.

  6. Ensure your watch uses the latest software. Connect your watch to SuuntoLink on your computer and check for available updates. Learn more about software updates for your product and how to install the software on your watch.

 

In case the mentioned tips did not resolve the issue, reset the connection between your watch and the app:

  1. Open Suunto app and tap the “watch” icon in the top corner to open the watch view.
    Watch icon in Suunto app.
  2. Open the settings menu in the upper right corner and open Manage connection.
    Manage connection in settings menu.

  3. Tap Forget.
     Forget watch from Suunto app.   

  4. Open the Bluetooth settings in your phone’s settings menu. Your watch will be listed under My devices. Tap on the blue info icon and select Forget This Device. Re-confirm by tapping Forget Device
    Tap on blue info icon in Bluetooth settings menu.  

  5. Turn off your phone’s Bluetooth.
  6. Restart your phone.
  7. Unpair Suunto app from your watch: Open Settings > Connectivity > Paired devices. If Mobile App is listed, select Forget
  8. Restart pairing on your phone as if you would pair it for the first time. 

 

If you have tried all mentioned tips and troubleshooting steps, please contact our Suunto Support. We are happy to assist you.

 

Note: Screenshots made on iPhone 6s, software version iOS 10.

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