We start preparing your order as soon as it has been placed to ensure that it reaches you as quickly as possible. This is why we are unable to change or cancel orders.
We do our utmost to deliver your order as quickly as possible. This is why we are unable to change the delivery address once your order has been confirmed.
Please refer to the return form that you received with your package.
If an item is not suitable, you may return it by completing the return procedure on our online platform here within 14 days of receiving the product, and on the following conditions:
Customized products may only be returned if they were not manufactured according to your specifications.
Once you have duly completed the online return procedure, please follow the shipping instructions that will be provided.
Please note that a contribution to the return carrier charges ($95) will be deducted from your refund.
Items cannot be exchanged, but may be returned.
Please return the unsuitable product and you will receive a full refund if the product is returned in accordance with the Suunto return product and meets the refund conditions.
You can reach our Customer Support by phone. Click here for their contact details.