Suunto is committed to achieving Level AA conformance for this website in conformance with the Web Content Accessibility Guidelines (WCAG) 2.0 and achieving compliance with other accessibility standards. Please contact Customer Service at USA +1 855 258 0900 (toll free), if you have any issues accessing information on this website.

Accessibility Statement

Updated 10.7.2025

This accessibility statement applies to the service www.suunto.com website and online store, and was prepared on 30 May 2025 and updated on 10 July 2025. The service is subject to the Act on the Provision of Digital Services, which requires that public online services must be accessible.

Accessibility of the service has been assessed by an external expert organization in May 2025.

 

Accessibility status of the digital service

Partially meets accessibility requirements.

The development of the suunto.com website and online store is an ongoing process. We strive to address all detected issues to ensure an accessible and enjoyable user experience.

 

Non-Accessible Content and Identified Accessibility Issues

The website is not fully compliant.

Perceivable:

  • Issues:
    • Several areas on the site do not meet the minimum contrast requirements of WCAG 2.2 AA level, making content difficult to perceive for visually impaired users.
    • Some elements lack text alternatives or ARIA labels, preventing screen reader users from understanding their purpose.
  • Unmet Criteria:
    • 1.1.1 Non-text Content
    • 1.4.3 Contrast (Minimum)

 

Operable:

  • Issues:
    • Many UI elements lack proper keyboard support: users cannot navigate all functions without a mouse.
    • For example, opening and closing pop-ups does not correctly shift keyboard focus to the content or back to the original button.
    • Many buttons lack a clear visible focus, making navigation difficult for keyboard users.
  • Unmet Criteria:
    • 2.1.1 Keyboard
    • 2.4.3 Focus Order
    • 2.4.7 Visible Focus

 

Understandable:

WCAG 3.3.2 (Labels or Instructions)

  • Issues:
    • Some form fields lack clear labels or instructions, making them hard to understand, especially for screen reader users.
    • User errors do not always produce clear error messages, making it hard to correct mistakes.
    • These issues affect the service’s comprehensibility and accessibility, especially for users with cognitive challenges.
  • Unmet Criteria:
    • 3.3.2 Labels or Instructions

 

Robust:

  • Issues:
    • The programmatic implementation of UI components does not fully meet accessibility requirements.
    • Many elements lack defined “role,” “name,” or “value,” making it difficult for screen readers to interpret their purpose or state.
    • This significantly hinders the use of the service with assistive technologies, especially for forms, buttons, and editable selectors.
  • Unmet Criteria:
    • 4.1.2 Name, Role, Value

 

Addressing Accessibility Issues

The service www.suunto.com website and online store is continuously developed and identified accessibility issues are addressed promptly.

If you notice any accessibility issues on the website, please provide feedback by contacting our customer support: https://www.suunto.com/support/customer-support/

It may take up to 14 days to receive an answer. 

If you are not satisfied with the answer or do not receive an answer from us within 14 days, you can file a report to the Finnish Transport and Communications Agency (Traficom). Instructions for filing and processing the complaint are available on Traficom’s website.

 

Contact Information for the Supervisory Authority:

Finnish Transport and Communications Agency, Traficom
Digital Accessibility Supervision Unit

https://saavutettavuusvaatimukset.fi/en

saavutettavuus@traficom.fi

Telephone (switchboard): +358 29 534 5000