Is the full range of Suunto products available for purchase online?
Most Suunto products are available from our site.
How will I be notified that an item is back in stock?
If one of our products is out of stock, please enter your email address in the field provided on that particular product page.
An email notification will be sent to you when the product is back in stock.
I do not understand all the functions of my Suunto product. Is there a user manual?
If you are unable to master all the functions on your Suunto product, please visit the Support section to download the complete user guide, read FAQs, watch how-to videos, etc.
Where can I find the name and reference of a product?
If your item is still in its original box, you will find the product name and model number on the package. If not, you should be able to find the product name and model number on the product itself.
How can I be sure that I am buying an authentic Suunto product?
We work tirelessly to combat any potential source of fakes, but we are unable to fully prevent the sale of counterfeit products. We recommend that you purchase Suunto products either from our online shop or from one of the authorized dealers.
My Suunto product has deteriorated abnormally or is faulty, where can I return it?
If the item is brand new and has never been used, please contact our customer support to return the item so that we can give you a standard exchange.
If the item has already been used, please contact our Repair Department for a diagnosis and repair.
Where and how can I check the status of my customer return process?
Your dispatch tracking N° is the only way you can track your package.
In the event of any unexpected development, please contact our customer support team.
If my Suunto product is no longer covered by warranty, can I still have it repaired?
Yes, simply send your product for repair and our teams will investigate the problem and send you a repair estimate. You can then accept or decline the repair.
Where can I buy spare parts for my Suunto product?
The only spare parts available online are those that can be replaced by you (watch straps, battery covers, heart rate belt straps, etc.) For other parts, please contact our Repair Department for an estimate.
What are the warranty conditions at Suunto?
Suunto has launched an added customer benefit by introducing International Warranty for all Suunto products.
With the International Warranty, all Suunto products in warranty enjoy warranty repairs at Suunto authorized service centers worldwide. In practice, this means that Suunto customers can have their Suunto product repaired under warranty in any Suunto authorized service center around the world, not just in the country where they purchased the product. The international expansion of Suunto's warranty provides more flexibility for customers who e.g. bought a Suunto product when traveling or have moved to another country after purchase.
Suunto exists to enable and offer additional value for the sports and adventures of our customers, who expect the best of their gear – every day, under any conditions. The Suunto support team can be contacted via chat from Monday through Friday, the Suunto app support pages, Facebook or Twitter. Our repair and support services are rated very high by our customers. Suunto International Warranty completes this service offering. "Our customers have been heard, we are really glad to answer their need with the International Warranty. This is another important step in our purpose to offer a premium and personal service experience to every customer", explains Kato Lo, Service Network Manager from Suunto Customer Care.
The International Limited Warranty applies to all Suunto products that are currently under warranty. To qualify, customers need to register their device at www.suunto.com/register and to present a purchase receipt upon delivering their device to the service center.
For more information and Suunto Warranty terms, see here.