From where is the shipping sent?
All products are sent from our logistical base that is situated in Nashville, TN.
Which transporter will transport my order?
Currently we are working with UPS for the standard and express shipping, and US Postal Service for priority mail.
Is it possible to send my order to a third person or to a different address than the invoicing address?
Yes, the orders are sent to the person and to the address that are on the registered shipping information. You have the possibility to register numerous addresses to your account. You can also have different addresses as shipping address and as invoicing address.
To which areas do you ship?
We can currently only ship to the United States (including Hawaii & Alaska, but no U.S. Territories).
What is the delivery time and costs?
You can choose between standard or express deliveries:
- UPS Ground: within 3-8 days – $10 or free of charge for orders > $50
- UPS 2nd Day: within 48 hours – $15.
- UPS Overnight: within 24 hours – $25.
UPS Overnight and 2nd Day orders placed before 1 PM Central Time Monday through Friday will ship on the day the order is placed. Saturday delivery is excluded for orders placed on Friday. Orders submitted using UPS Ground will ship within 1 business day. Orders will ship Monday to Friday, excluding major holidays
Can I modify my shipping address after my order has been made?
We will do our best to deliver your products as soon as possible. Because of this, we cannot change the shipping address once the order has been made.
Can I choose to have my order to be delivered to a UPS office?
Currently, we suggest to have products delivered only to private addresses.
How can I know that my order has been sent?
When your order leaves our warehouse, the invoice is updated and sent to you by email. The email provides a summary of your order along with the tracking number of the package.
How do I use my tracking number?
This number will let you know the status of your order in UPS. You can find your tracking number in your order confirmation email. Click on “follow my order”. Click on “follow the order” on the new window and you will be directed to UPS website.
What happens if I’m not at the delivery address when UPS comes?
If you are absent at the time of delivery, UPS will leave your package at the delivery address.