How can I return an item bought from the online Suunto shop?
If an item is not suitable, you may return it and receive a full refund, by completing the return procedure on our online platform https://webshop.suunto.com/ca/en/return/guest/ within 30 days of receiving the product, and on the following conditions:
- The products have not been used,
- The products are in their original, undamaged packaging. Packages opened with care are not be considered damaged.
Customized products may only be returned if they were not manufactured according to your specifications.
Our return platform is very easy to use and will allow you to print directly your return label to stick on your parcel.
Once you have duly completed the online return procedure, please follow the shipping instructions that are provided.
If you return the product in accordance with the Suunto return procedure, you will receive a full refund within 48h of receiving the returned products at our warehouse.
If you are a VIP consumer, please contact our customer support.
Can I exchange an item if it is unsuitable?
Items cannot be exchanged, but may be returned.
Please return the unsuitable product and you will receive a full refund, if the product is returned in accordance with the Suunto return product and meets the refund conditions.
How much will it cost me to return a product?
If the return is due to an error on our part, the return costs will be fully refunded upon receipt of supporting documentation. Please contact us for further information. You will be liable for the cost of returns for any other reason, but we will refund you for your order. Contact our customer support.
When will I receive my refund?
Your refund will be processed automatically as soon as we have received the returned product.
Depending on your chosen payment method, you will receive your refund within 2 to 5 working days.
What should I do if my refund is incorrect?
If the amount refunded does not match your order, please contact our customer support.
What should I do if I receive the wrong item?
If you receive an incorrect item, please contact our customer support.
We will arrange for collecting the incorrect delivery and dispatch of your original order.