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Digital Service Transition

Date: April 30, 2019

Dear Suunto community members, 

We are happy to share the latest news related to our digital service transition.  

Firstly, thank you for your feedback around this topic, your passion for our brand and services only inspires us more to create experiences that you find fulfilling. We are listening and our strategy reflects you input.

As we mentioned in January, Suunto app is the future of our digital services. It is where we will continue to build the best possible experience in collaboration with our connected partner services and communities.

 

Key updates:  

(Our updates will continue in May) 

Suunto app development:  

Since January we’ve brought some meaningful usability and route enhancements, a renewed Android app user experience, as well as our new connection with Relive- enabling you to turn your adventures into personal videos worth sharing. 

Data transfer from Movescount: 

We will begin enabling the import of your exercise history from Movescount to Suunto app in May. We will start with users connecting to Suunto app with Suunto 9, Suunto 3, then Spartan family, Ambit3, Traverse and Traverse Alpha and EON Dive computers. Download the Suunto app, ensure you have notifications on, and relax, we will let you know (in Suunto app) the moment the transfer is available for you. The transfer is initiated directly from within the Suunto app. More details in our FAQ below and in our May update. 

Movescount App:  

We have received feedback from the community that we could make our digital services more clear, particularly as we have two different mobile applications supporting the same products. As we seek to provide the most understandable context during this time of transition to Suunto app, and the best possible user experience, we will begin removing the Movescount App from the iOS AppStore and Google PlayStore by the end of 2019. Existing consumers can continue to use the app as long as it is still installed on their smartphone. We don’t have a specific closing date currently, but we wanted to give everyone plenty of notice before the change, and we will share more in our updates as we go forward.

Suunto movescount.com (web service): 

We have heard from many of you that the Movescount web service is an important part of your Suunto experience.  We continue to review movescount.com and its most important and utilized functionalities. As we have more details on next steps, we will share them, particularly for those connecting exclusively by cable to the web, like Ambit and Ambit 2. 

Key FAQ

The content on this page including the key FAQ reflects the latest information about Suunto’s transformation of digital services. The content will be updated regularly based on the feedback we receive from our community and the next steps in the transition. We will keep everyone informed about updates through suunto.com/transition, Suunto app, Suunto Movescount social media channels, forum.suunto.com, and via email newsletter. 

When will the change happen and is immediate action needed?

There will not be any immediate changes. We wanted to share this information with you as soon as possible and we will keep you informed about updates regarding Movescount and the Move history transfer from Movescount to Suunto app.

In the same way, we will keep you posted about exciting news on Suunto app. You can already now join the Suunto app community and discover our new service. Learn more about Suunto app

Which Suunto products are compatible with Suunto app?

All mobile-connected Suunto products including Suunto 9, Suunto 3 Fitness, Suunto Spartan, Suunto Ambit3, Suunto Traverse and Traverse Alpha Collection watches and EON Steel and EON Core dive computers are compatible with Suunto app. 

 

Suunto 3 Fitness, Suunto 9 and Spartan Collection watches

The compatibility includes

  • synchronization of training data and ability to view and analyze workouts in Suunto app
  • synchronization of 24/7 data such as steps, calories and sleep data
  • enriching your trainings in Suunto app with images, videos and descriptions
  • ability to sync to sports services and other partners integrated to Suunto app
  • social sharing of trainings
  • notifications from your mobile phone on your watch
  • route planning and sport mode customization
  • watch GPS optimization

All our effort and development work are focused on bringing the most relevant features and functionalities for these products to Suunto app.

Ambit3, Traverse and Traverse Alpha Collection watches 

These Suunto products have basic compatibility from 18.12.2018 which includes

  • synchronization of training data and ability to view and analyze workouts
  • enriching your trainings in Suunto app with images, videos and descriptions
  • social sharing of trainings
  • notifications from your mobile phone on your watch
  • ability to sync to sports services and other partners integrated to Suunto app
  • watch GPS optimization

Learn how to pair your Suunto watch with the Suunto app for Android and how to get started with the app.

Learn how to pair your Suunto watch with the Suunto app for iOS and how to get started with the app.

Learn how to get started with Suunto app and how to pair your Suunto Ambit3 Collection watch with the app for Android.

Learn how to get started with Suunto app and how to pair your Suunto Ambit3 Collection watch with the app for iOS.

Learn how to get started with Suunto app and how to pair your Suunto Traverse & Traverse Alpha Collection watch with the app for Android.

Learn how to get started with Suunto app and how to pair your Suunto Traverse & Traverse Alpha Collection watch with the app for iOS.

Ambit, Ambit2, M-series, T-series and Quest Collection watches

These Suunto products will not be compatible with Suunto app due to no mobile connectivity (Bluetooth).

We are excited to offer you the ability to transfer your Move history from Movescount to Suunto app and continue your experience with Suunto. We will inform you once the transfer is available.

EON Steel and EON Core

The compatiblity for these dive computers includes

  • synchronization of your full dive history to Suunto app directly from your dive computer
  • ability to view and analyze dives
  • enriching your dive logs in Suunto app with images and descriptions
  • share images of memorable dives to social media

We continue developing the Suunto app to provide an enriching user experience for everyone in the Suunto community.

Other dive computers connecting to Movescount via DM5

Suunto dive computers including D4i, D4i novo, D6i, D6i Novo, D9i, DX, Zoop, Zoop Novo, Vyper, Vyper Novo, Helo2, Vyper2 and Cobra2 will not be compatible with Suunto app due to no mobile connectivity (Bluetooth). 

Which data will be transferred?

The data transfer includes your Moves and the associated exercise data including images and tags.

Please note, Suunto app may not yet be displaying all exercise data, tables and graphs coming from Movescount. We are continuously enhancing Suunto app with the most relevant features for the entire community. 

The data transfer does not include:

  • Personal information including body metrics
    - Suunto 9 and Spartans: Your personal information will be synchronized to Suunto app once you connect your watch with the app.
    - Ambit3 and Traverse watches: Currently it is not possible to synchronize personal information to Suunto app or edit the information in the app.
  • Routes
    - Suunto 9 and Spartans & Suunto app for Android: Routes stored on your Suunto watch will be synchronized to Suunto app for Android once you connect your watch with the app.
    - You can manually export all our routes from Movescount and import them to Suunto app.
  • POIs
  • Suunto Movies
    To create videos of your trainings, we recently introduced a partnership with Relive
  • Groups you belong to
    They will not be available in Suunto app, but with our connected partner services there are many opportunities to join other groups like e.g. SuuntoRun on Strava
  • Events that you are attending
  • Training programs
    They will not be available in Suunto app, but with our connected partner services there are many opportunities to use training programs like e.g. TrainingPeaks, Strava, or other.
  • Suunto Apps for your watch created by the Movescount community
  • Device settings

Please note that Suunto app does not display POIs as separate feature or as part of a route.

Please know that you can export your personal information, POIs, routes and Move data in according, transferable formats (.GPX and .FIT files respectively) from Movescount under Settings > Export > Download all your data. Please note that it is not possible to import part of this data to Suunto app yet.

You have more questions or need help?

For further information and to be part of the discussion powered by the Suunto community, join the Suunto app Forum:

Go to Suunto app Forum

 

If you have other questions, the Suunto Support team is happy to assist you. 

Previous updates:

Suunto app is the future of our digital services

We launched Suunto app in Spring 2018 as the future of our digital services, with the desire of providing a better user experience for the Suunto community as a whole. If you haven’t checked out Suunto app yet, now is a great time!

You can download it today for iOS or Android.

Download on the App Store Google Play

Since the launch, we have added key functionality and features including activity-specific heatmaps and route planning (Suunto 9, Spartan) and sport mode customization (Suunto 9, Suunto 3 and Spartan). We have built basic compatibility for Ambit3 and Traverse watches (Move sync and GPS optimization) as well as EON Core and EON Steel Dive computers.

We’ve also added key partner integrations (beginning with Strava) and just announced our Suunto Cloud API which will enable many more partner / sports services to connect to Suunto app and add unique benefits for the Suunto community.

It is in this context that we will begin to wind down our previous service, Suunto Movescount, with a target of closing the service earliest in summer 2020. For all questions and information, we will be here to help all along the way and support with any inquiries you might have.

A key note: Your data in Movescount is safe and your Move data will be transferrable to Suunto app regardless of the product you connect with. The actual transfer will be enabled in the coming months (Spring 2019).

We will be communicating updates regularly through Suunto app, suunto.com, Suunto Movescount social media channels, forum.suunto.com, and via email newsletter.