How do I enter a promotional code for an online purchase?
When you are ready to make your purchase, go to your basket (or click on the shopping cart button in the upper right corner of the page).
When you are ready to confirm your order, enter your promotional code/voucher in the “Apply Voucher” box. Please ensure that you do not add any extra spaces before or after the promotional code/voucher. This could happen if you copy-paste the code/voucher from an email or other electronic communication.
After entering the code/voucher, click CONFIRM THIS CODE. Once your promotional code/voucher is confirmed and accepted, the discount is applied automatically.
Can I change or cancel my order?
We start preparing your order as soon as it has been placed to ensure that it reaches you as quickly as possible. This is why we are unable to change or cancel orders.
Can I change my delivery address after my order has been placed?
We do our utmost to deliver your order as quickly as possible. This is why we are unable to change the delivery address once your order has been confirmed.
How can I be sure that my order has been received?
Once you have placed your order, you will automatically receive an order confirmation by email with a detailed summary of your purchase(s).
Please ensure that the email address used to place your order is correct as all information regarding your order will be sent to this address.
Can I request amendments to be made to my invoice?
Your invoice is automatically issued when your order is dispatched.
This includes the invoicing address you provided when placing your order. Please ensure that this is correct as it cannot subsequently be changed.
Please note that no subsequent changes can be made on an invoice once the order is processed.