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SHIPPING AND TRACKING

From where is the shipping sent?

All products are sent from our Factory in Finland, Vantaa.

Which transporter will transport my order?

Currently we are working with UPS.

Is it possible to send my order to a third person or to a different address than the invoicing address?

Yes, the orders are sent to the person and to the address that are on the registered shipping information. You have the possibility to register numerous addresses to your account. You can also have different addresses as shipping address and as invoicing address.

To which areas do you ship?

Everywhere in Canada but delivery time can vary depending on the areas.

What is the delivery time and costs?

3 to 6 days depending the areas.

This is free for all orders > 50 CAD and 10 CAD for orders < 50 CAD.

Deliveries will be done during workdays from Monday to Friday.

Can I modify my shipping address after my order has been made?

We will do our best to deliver your products as soon as possible. Because of this, we cannot change the shipping address once the order has been made.

Can I cancel my order ?

Our team prepares your order as soon as they receive it, because of this, we cannot cancel orders. If you no longer need the products you have ordered, we suggest you refuse the parcel at the time of delivery. It will be returned to us and we will refund your order.

Can I choose to have my order to be delivered to a UPS office?

Currently, we suggest to have products delivered only to private addresses.

How can I know that my order has been sent?

When your order has been sent from our office, we will inform you by email. You can also follow your order on your account on MySuunto.

How do I use my tracking number?

This number will let you know the status of your order in UPS. You can find your tracking number by going to “my orders”. Choose the order you want to see and click on “follow my order”. Click on “follow the order” on the new window and you will be directed to UPS website.

What happens if I’m not at the delivery address when UPS comes?

If you are absent when UPS comes, UPS will leave you a message to your mailbox. It’s sufficient to contact UPS again for setting a new delivery time.