Once you place your order we begin the process of building your customized watch to your own specification, so no cancellations or modifications to the design are allowed.
Because your watch has been manufactured to your own specifications, it cannot be returned to us for a refund. In the unlikely event it is faulty or does not match your order specifications, our Customer Support team will assist you to find the most appropriate solution. You can contact them here.
If your order arrives damaged or with a manufacturing defect, we will gladly replace the damaged or defective item.
It is your responsibility to review your order and confirm that it is correct before submitting it to us. Your customized product is specifically made for you. Therefore, Suunto cannot accept returns or refunds of customized products if there has been no error by Suunto. For instance, Suunto cannot refund a customized product because:
Contact us within 14 days of receiving your customized watch to report a damaged or defective product.
We manufacture each customized watch individually in our factory in Finland.
You should receive it within 10 days after placing your order. An email with complete tracking details will be sent to you when your watch is shipped.
The whole order will be shipped at the same time, once the customized product is ready.
You will receive a shipping confirmation email.
Read all of the terms and conditions of your order at Suunto Terms and Conditions.