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Suunto Nautic User Guide

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Table of Content
  • Resetting your device

Resetting your device

Suunto devices have two types of reset available to address different issues:

  • the first one, the soft reset, also known as the restart.
  • the second one, the hard reset, also known as the factory reset.

Soft reset (restart):

Performing a restart on your device might help with the following situations:

  • the device is not responding to any button presses.
  • the display is either frozen or blank.
  • there is no vibration, e.g., during button presses.
  • the device functionalities are not working as expected.
NOTE:

The restart will end and save any active exercise. Under normal circumstances, the exercise data or dive data will not be lost. On rare occasions, a soft reset may cause memory corruption issues.

Press and hold all four buttons for 12 seconds and release them to perform a soft reset.

WARNING:

Never reset your device during diving.

There are specific circumstances under which the soft reset might not solve the issue and the second type of reset may be performed. If the above has not helped with the issue you were aiming to solve; the hard reset might help.

The hard reset (factory reset):

The factory reset will restore your device to the default values. It will erase all data from your device, including exercise data, personal data and settings that have not been synced to Suunto app. After a hard reset, you must go through the initial setup of your Suunto device.

Performing a factory reset on your device may be performed in the following situations:

  • a Suunto Customer Support representative has asked you to do so as part of the troubleshooting procedure.
  • the soft reset did not solve the issue.
  • the battery life of your device is significantly reducing.
  • the device is not connecting to GPS and other troubleshooting has not helped.
  • the device has connectivity issues with Bluetooth devices (e.g., Smart Sensor or mobile app) and other troubleshooting has not helped.

The factory reset of your device is done via the Settings on your device. Select General and scroll down to Reset settings. All data on your device will be deleted during the reset. Initiate the reset by selecting Reset.

NOTE:

The factory reset deletes the previous pairing information your device might have had. To start the pairing process with the Suunto app again, we recommend you delete the previous pairing from the Suunto app and your phone's Bluetooth - under Paired devices.

NOTE:

Both presented scenarios are to be performed only for emergencies. You should not perform them regularly. If any issue persists, we recommend you either contact our Customer Support or send your device to one of your authorized service centers.

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