If an item is not suitable, you may return it by completing the return procedure on our online platform here within 14 days of receiving the product, and on the following conditions:
Customized products may only be returned if they were not manufactured according to your specifications.
Once you have duly completed the online return procedure, please follow the shipping instructions that will be provided.
Please note that a contribution to the return carrier charges (RM50) will be deducted from your refund.
Items cannot be exchanged, but may be returned.
Please return the unsuitable product and you will receive a full refund, if the product is returned in accordance with the Suunto return product and meets the refund conditions.
If the return is due to an error on our part, please get in touch with our customer servicesupport team who will arrange a free pick up for you. You can find their contact details here.
For any other reasons, a contribution to the return carrier charges (RM50) will be deducted from your refund.
Your refund will be processed automatically as soon as we have received the returned product. The pre-paid return label we supply you will allow you to track your return.
Depending on your chosen payment method, you will receive your refund within 2 to 5 working days.
If the amount refunded does not match your order, please contact our Customer Support. You can find their contact details here.
If you receive an incorrect item, please contact our Customer Support (You can find their contact details here).
We will arrange for collecting the incorrect delivery and dispatch of you original order.