How can I return an item bought from the online Suunto shop?
If an item is not suitable, you may return it and receive a full refund (excluding return costs), by completing the return procedure on our online platform https://webshop.suunto.com/no/return within 30 days of receiving the product, and on the following conditions:
- The products have not been used,
- The products are in their original, undamaged packaging. Packages opened with care are not be considered damaged.
Customized products may only be returned if they were not manufactured according to your specifications.
Once you have duly completed the online return procedure, please follow the shipping instructions that will be provided and make sure you enclose the return form with the product you wish to return.
If you return the product in accordance with the Suunto return procedure, you will receive a full refund within 48h of receiving the returned products at our warehouse in Finland.
Please contact our Customer Support for further information if needed: +44 20 360 805 34.
For non-UE returned goods, we kindly ask you to follow carefully the following return procedure.
If a return does not comply with these instructions, the parcel will be refused and therefore will be held in customs or sent back to the customer.
- Use the national post, this is the cheapest and most practical way to send something back to our warehouse
- Ask the local post to provide you with the CN22 form to fill in (green sticker form). A CN23 form may be asked for returns exceeding 380€
The CN 22 form must be completed as follows:
Tick the box “other”
Indicate the quantity
Detailed content description. Do NOT use general description like clothing, footwear or sporting goods…etc… Please use detailed description with quantity e.g. 1 pair of shoes; 1 cotton T-Shirt; 1 pair of skis; 1 watch
Indicate the value and the currency. The declared value should not be minimized and should be equivalent to the unit price of the product on the initial invoice
Write in a clearly visible way, on the outside of the package, the phrase “Returned Goods – Failed Sale – Regime 61.10”, this is mandatory.
Sign & date the document
Failure to do so could lead to the impossibility of receiving the returned goods.
Can I exchange an item if it is unsuitable?
Items cannot be exchanged, but may be returned.
Please return the unsuitable product and you will receive a full refund, if the product is returned in accordance with the Suunto return product and meets the refund conditions.
How much will it cost me to return a product?
If the return is due to an error on our part, please get in touch with our customer service, so they can manage to make you returning your product for free. You will be liable for the cost of returns for any other reason, but we will refund you for your order. (+44 20 360 805 34)
When will I receive my refund?
Your refund will be processed automatically as soon as we have received the returned product.
Depending on your chosen payment method, you will receive your refund within 2 to 5 working days.
What should I do if my refund is incorrect?
If the amount refunded does not match your order, please contact our Customer Support. NO: +44 20 360 805 34 (support in English available 24/7).
What should I do if I receive the wrong item?
If you receive an incorrect item, please contact our Customer Support: NO: +44 20 360 805 34 (support in English available 24/7).
We will arrange for collecting the incorrect delivery and dispatch of you original order.