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Customer Support contact information

CALL US

Support in English available daily:

Australia

+61 1800 240 498 (toll free)

5 pm – 9 am AEST

New Zealand

+64 988 75 223

7 pm – 11 am NZST

United Kingdom

+44 20 360 805 34

 8 am – 12 am UTC+1

USA 

+1 855 258 0900 (toll free)

3 am – 7 pm EDT

Canada

+1 855 624 9080 (toll free)

3 am – 7 pm EDT

China - Hong Kong

+852 58060687

3 pm – 7 am HKT

 

Support available on business days:

 

Austria

+43 72 088 3104

Support in German

   9 am – 3 pm CEST

Belgium

+32(0)78 483 936 

Support in French and English

   10 am – 3 pm CEST

Canada

+1 855 624 9084 (toll free)

Support in French

   4 am – 9 am EDT

China - Mainland 

+864008427507

Support in Mandarin

   9 am – 5 pm CST

China - Hong Kong 

+852 58060687

Support in Cantonese

   9 am – 5 pm HKT

Denmark

+45 89872945 

Support in English

   9 am – 1 am CEST

Finland

+358 94 245 0127

Support in Finnish

   9 am – 2 pm EET

France

+33 48 168 0926 

Support in French 

   10 am – 3 pm CEST

Germany

+49 893 803 8778

Support in German

   9 am – 3 pm CEST

Italy

+39 029 475 1965

Support in Italian

   9 am – 1 pm CEST

Japan

 +81 34 520 9417

Support in Japanese

   10 am – 6 pm JST

Netherlands

+31 10 713 7269 

Support in English

   9 am – 1 am CEST

Poland

+48 1288 10196

Support in Polish 

   9 am – 1 pm CEST

Spain

+34 911 143 175

Support in Spanish

   9 am – 2 pm CEST

Sweden

+46 85 250 0730 

Support in English

   9 am – 1 am CEST

Switzerland

+41 44 580 9988

Support in German, Italian, French, and English

 

   9 am – 3 pm CEST (in German)

   9 am – 1 pm CEST (in Italian)

   10 am – 3 pm CEST (in French)

 

Portugal

+351308806903 

Support in Spanish and English

   8 am – 1 pm WEST

 

If your country isn’t listed, calls are charged at your operator’s international rate. Your call may be monitored or recorded for quality control and training purposes.

 

CHAT WITH US

You can chat with our agents in English daily between 3 am – 7 pm EDT in the following countries:

Australia, Croatia, Czech Republic, Denmark, Estonia, Hong Kong SAR China, Hungary, India, Indonesia, Ireland, Netherlands, New Zealand, Norway, Philippines, Portugal, Singapore, Slovakia, Slovenia, Sweden, Thailand, United Kingdom, Canada, USA

 

Chat is available in the following countries in local language on business days:

 

Austria

 

   Mon 1 pm – 5 pm CEST

   Tue-Fri 9 am – 5 pm CEST

 

Belgium

   Mon - Fri 9 am – 5 pm CEST

Finland

 

   Mon 1 pm – 5 pm EET

   Tue-Fri 9 am – 5 pm EET

 

France

   Mon - Fri 9 am – 5 pm CEST

Germany

   

   Mon 1 pm – 5 pm CEST

   Tue-Fri 9 am – 5 pm CEST

 

Italy

   Mon - Fri 1 pm – 5 pm CEST

Poland

   Mon - Fri 1 pm – 5 pm CEST

Russia

   Mon - Fri 9 am – 5 pm CEST

Spain

   Mon - Fri 1 pm – 5 pm CEST

Switzerland 

 

   Mon 1 pm – 5 pm CEST

   Tue-Fri 9 am – 5 pm CEST (support in German)