GENERAL CONDITIONS OF CUSTOMIZED PRODUCTS
Can I cancel or change my customized order once I have confirmed it?
Once your order has been confirmed, we start manufacturing your customized watch according to your specifications, so we cannot accept any changes or cancellation.
Can I return my customized watch?
As your watch was manufactured to your personal specifications, you may not return it to us for a refund. Should the watch prove faulty or fail to comply with your specifications, our Customer Support team will contact you to decide upon the best solution, (after you asked for it).
What will happen if my customized watch is damaged or faulty?
If your order is delivered damaged, or in the event of a manufacturing fault, we will be happy to replace the damaged or faulty item.
It is your responsibility to check your order and ensure that specifications are correct prior to submitting it to us. Your customized product is made specifically for you. Therefore, Suunto cannot accept any return or refunds for customized products barring errors on Suunto's part. For instance, Suunto is unable to refund customized products as a result of:
- Typographic, spelling, grammatical errors, incomplete text, or any other error contained in the specification submitted by you;
- The design or creative selections specified by you are not to your taste. Please ensure that you are satisfied with colour selection and how the watch looks before placing your order with us.
Please contact us within 14 days of receiving your customized watch if you wish to notify us of a damaged or faulty product.
When will I receive my customized watch?
Each customized watch is manufactured individually in our factory in Finland.
You should receive it within 2 weeks of your order confirmation email. An email containing all the tracking information will be sent to you once your watch has been dispatched.
Will I need to wait until my customized watch is dispatched to receive any standard products ordered?
No, you don't, if you order a standard and a customized product at the same time, the standard product will be shipped immediately and the customized product once it will be ready.
You will then receive an email confirming the dispatch.
Please read full general conditions about your order at Suunto General Terms.