(January 30, 2020)
Dear Suunto Community members,
Suunto DM5: As from January 2020 We will no longer continue to develop the Suunto DM5 dive software. There will not be any immediate changes and you can continue to use the DM5 software until the end of 2020.
The vision for our digital service transition is to deliver a more understandable and relevant service experience that meets the expectations of our entire dive community as we go forward.
You can already now join the Suunto app community and discover our new service (Suunto D5, Suunto EON Core, and Suunto EON Steel users).
The following key actions are planned for the digital transformation:
SuuntoLink: SuuntoLink will be the connection to Suunto app and access to software updates and new and incremental benefits from our partner ecosystem. We will keep everyone updated with more details to ensure moving to SuuntoLink, and taking Suunto app into use, is as easy as possible.
Dive computers connecting to Movescount via DM5: Suunto dive computers including Suunto D4i, Suunto D4i Novo, Suunto D6i, Suunto D6i Novo, Suunto D9, Suunto D9tx, Suunto DX, Suunto Zoop, Suunto Zoop Novo, Suunto Vyper, Suunto Vyper Novo, Suunto Helo2, Suunto Vyper2 and Suunto Cobra2 that are connecting to Movescount via DM5 will not be compatible with Suunto app due to no mobile connectivity (Bluetooth). Suunto DM5 can still be used but with caution as the software might not support certain operating systems.
We will work towards connecting these to the Suunto app in the near future.
(November 5, 2019)
Dear Suunto Community members,
The vision for our digital service transition is to deliver a more understandable and relevant service experience that meets the expectations of our entire community as we go forward. To accomplish this, the following key actions are planned:
Movescount App: As mentioned in our April communications, we will remove the Movescount App from Google Play and App Store, we target this to be completed on December 18, 2019. After this time, users that have the app on their phone may continue to use it, but the service will no longer be maintained, and if you change phones or delete the app, it will no longer be available for download.
Moveslink2 and Suuntolink: By summer 2020, Suuntolink will replace Moveslink2, offering our Ambit and Traverse owners a renewed service experience. Suuntolink will be the connection to Suunto app and access to new and incremental benefits from our partner ecosystem. We will keep everyone updated with more details to ensure moving to Suuntolink, and taking Suunto app into use, is as easy as possible.
Suunto Movescount.com (web service): Our web service will continue to evolve in 2020. We will no longer call it Movescount and its role in our services will be to enable key functionality (including watch settings, routes and sport mode customization) for Ambit (1, 2 and 3) and Traverse family watches only. We are planning these web-based updates for the second half of 2020 and will keep everyone updated on the changes coming. No changes are happening right away.
(May 28th 2019)
Digital Service Update: Ambit & Ambit2
Dear Suunto Community,
We are happy to share the latest news on our digital service transition. This is the third update of 2019, here you can find the details of our January and April update.
This update is focused on our long-standing community members currently connecting their Ambit and Ambit2 to Suunto movescount.com. We want to share that we will have a solution to connect to Suunto app in the future. While we are still working on many details and the timing, we wanted to let you know our plans, and that you have our commitment that you will be able continue to enjoy your trusted Ambits with this understanding. We will update with details in the coming months.
(April 30th 2019)
Dear Suunto community members,
We are happy to share the latest news related to our digital service transition.
Firstly, thank you for your feedback around this topic, your passion for our brand and services only inspires us more to create experiences that you find fulfilling. We are listening and our strategy reflects you input.
As we mentioned in January, Suunto app is the future of our digital services. It is where we will continue to build the best possible experience in collaboration with our connected partner services and communities.
Suunto app development:
Since January we’ve brought some meaningful usability and route enhancements, a renewed Android app user experience, as well as our new connection with Relive- enabling you to turn your adventures into personal videos worth sharing.
Data transfer from Movescount:
We will begin enabling the import of your exercise history from Movescount to Suunto app in May. We will start with users connecting to Suunto app with Suunto 9, Suunto 3, then Spartan family, Ambit3, Traverse and Traverse Alpha and EON Dive computers. Download the Suunto app, ensure you have notifications on, and relax, we will let you know (in Suunto app) the moment the transfer is available for you. The transfer is initiated directly from within the Suunto app. More details in our FAQ below and in our May update.
We have received feedback from the community that we could make our digital services more clear, particularly as we have two different mobile applications supporting the same products. As we seek to provide the most understandable context during this time of transition to Suunto app, and the best possible user experience, we will begin removing the Movescount App from the iOS AppStore and Google PlayStore by the end of 2019. Existing consumers can continue to use the app as long as it is still installed on their smartphone. We don’t have a specific closing date currently, but we wanted to give everyone plenty of notice before the change, and we will share more in our updates as we go forward.
Suunto movescount.com (web service):
We have heard from many of you that the Movescount web service is an important part of your Suunto experience. We continue to review movescount.com and its most important and utilized functionalities. As we have more details on next steps, we will share them, particularly for those connecting exclusively by cable to the web, like Ambit and Ambit 2.
(January 15th 2019)
Suunto app is the future of our digital services
We launched Suunto app in Spring 2018 as the future of our digital services, with the desire of providing a better user experience for the Suunto community as a whole. If you haven’t checked out Suunto app yet, now is a great time!
You can download it today for iOS or Android.
Since the launch, we have added key functionality and features including activity-specific heatmaps and route planning (Suunto 9, Spartan) and sport mode customization (Suunto 9, Suunto 3 and Spartan). We have built basic compatibility for Ambit3 and Traverse watches (Move sync and GPS optimization) as well as EON Core and EON Steel Dive computers.
We’ve also added key partner integrations (beginning with Strava) and just announced our Suunto Cloud API which will enable many more partner / sports services to connect to Suunto app and add unique benefits for the Suunto community.
It is in this context that we will begin to wind down our previous service, Suunto Movescount, with a target of closing the service earliest in summer 2020. For all questions and information, we will be here to help all along the way and support with any inquiries you might have.
A key note: Your data in Movescount is safe and your Move data will be transferrable to Suunto app regardless of the product you connect with. The actual transfer will be enabled in the coming months (Spring 2019).
We will be communicating updates regularly through Suunto app, suunto.com, Suunto Movescount social media channels, forum.suunto.com, and via email newsletter.