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How do I transfer my Move history from Suunto Movescount to Suunto app?

The Movescount exercise history transfer is an important part of our digital service transition. It is intended to be enabled once as you take Suunto app into use.


To ensure the best possible experience, we are planning a gradual roll-out to our community. We will start mid- May 2019 by enabling it for Suunto 9 customers who have paired their watch with Suunto app, then Spartan, Ambit3, Traverse and Traverse Alpha family watches and EON Dive computers. Ensure you have downloaded Suunto app and have notifications enabled to be notified when your Movescount exercise history import is available. 

 

How to get started? 

  1. Ensure you have paired your Suunto with Suunto app and have notifications enabled.
  2. When you receive the notification, you’ll be able to start the transfer – the app will guide you through the flow: 
    iOS: Open Profile > Connect to other services and check if Movescount is there. 

    iOS_Helpshift - Settings.png

    Android: Open Settings > Connect to other services and check if Movescount is there. 

    Android_Helpshift - Settings.png
  3. After entering your Movescount credentials, the data import will start automatically, and your Moves will be added to your Diary in Suunto app. This can take between several minutes and several days, depending on the volume of data being transferred by the community at a given point in time.
  4. We will send you an e-mail confirmation when the transfer is completed. 

 

You think you missed our notification? You can always check under Connect to other services if the transfer is already available for you, if you see the Movescount icon, it is available. 

You see duplicate Moves in Suunto app? If you have used Suunto app and Movescount in parallel and synced to both services, it may happen that some Moves are imported and create duplicates. If this is the case, we kindly ask you to manually delete the duplicate: Select the activity, tap Edit and delete.  

 

What do I need to know? 

  • The transfer is only one way – Movescount to Suunto app.  
  • The data transfer is intended to be only done once.  
    It will contain all Moves that have been synched to Movescount prior the moment you start the transfer. 
  • Imported exercises will be private by default in Suunto app.
    Public exercises from Movescount will remain a data source for Heatmaps.
  • Moves synchronized after enabling the transfer will not be synchronized to Suunto app. 
  • You can continue using Movescount after enabling the transfer. Just make sure to sync your watch with both Movescount web and Suunto app separately.
  • Moves which have been deleted in Movescount after May 2019 will be transferred to Suunto app may still appear in the Diary. If this is the case, we kindly ask you to manually delete them in Suunto app.
  • For Suunto app for iOS to refresh the Diary overview and display imported Moves, please bring the app again the foreground or close and re-open the app.
  • If you are using partner services like Strava, TrainingPeaks or other, please know: 
     
    1) If you sync to both Suunto app and Movescount in parallel and have a partner service connected in both Movescount and Suunto app, please disconnect from the partner service in Suunto app before you start the transfer to avoid having duplicates in the partner service. 
     
    2) After enabling the Move history transfer, please make sure to only sync from either Movescount or Suunto app to the partner service to avoid duplicates. Please disconnect from the partner service through Movescount under Settings > Other sports services.  
    Continue to sync with the partner using Suunto app.  

 

One of my Moves is missing or the data is incorrect. What shall I do? 

Ensure you received the confirmation that the Movescount history import is complete. If you did not receive it yet, Moves are still on their way to Suunto app. 

If you received the confirmation and Moves are missing from your history, you can re-create them manually in Suunto app. Here is how you do it: 

  • Open Suunto app, tap the + icon and choose to Add activity manually. Fill in all available exercise data. 

If the exercise data of Moves is incorrect or you need more help, please contact our Support team. We are happy to assist you. 

 

Which data will be transferred? 

The data transfer includes your Moves and the associated exercise data including images and tags. Dive data in Suunto app will include dive time and a dive depth graph. All other dive data will not yet be displayed.

Please note, Suunto app may not yet be displaying all exercise and dive data, tables and graphs coming from Movescount. We are continuously enhancing Suunto app with the most relevant features for the entire community.  

The data transfer does not include: 

  • Personal information including body metrics 
    Suunto 9 and Spartans: Your personal information will be synchronized to Suunto app once you connect your watch with the app. 
    Ambit3 and Traverse watches: Currently it is not possible to synchronize personal information to Suunto app or edit the information in the app. 
  • Routes 
    Suunto 9, Spartans & Suunto app for Android: Routes stored on your Suunto watch will be synchronized to Suunto app for Android once you connect your watch with the app. 
    - You can manually export all our routes from Movescount and import them to Suunto app.  
  • POIs 
  • Suunto Movies 
    To create videos of your trainings, we recently introduced a partnership with Relive. Learn more
  • Groups
    They will not be available in Suunto app, but with our connected partner services there are many opportunities to join highly-engaged groups like e.g. SuuntoRun on Strava and build your digital community. 
  • Events that you are attending 
  • Training programs 
    They will not be available in Suunto app, but with our connected partner services there are many opportunities to use training planning and programs with TrainingPeaks or Strava and others 
  • Suunto Apps for your watch created by the Movescount community 
  • Device settings 

 

Note: Suunto app does not display POIs as separate feature or as part of a route. 

Note: You can export your personal information, POIs, routes and Move data in according, transferable formats (.GPX and .FIT files respectively) from Movescount under Settings > Export > Download all your data. Please note that it is not currently possible to import some of this data (POIs) to Suunto app. 

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